Night Audit Supervisor

Night Audit Supervisor

Responsible for examining and verifying charges and posting of Front Office Agents, preparing daily transaction summary as well as clearing OnQ PM System and setting for start of day. Post and balance banquet checks and parking charges. Settle F&B House account allowances. Run Room and tax. Examine and verify food and beverage posted charges and postings, balance all charges to register tapes, and review food and beverage summary (Outlet posting summary report). Press T.A. button. Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities. Press N.A. run report. Serves as Manager On Duty to address and resolve guest and team member's issues and questions. Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of room number based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, vouchers, letters, gifts etc. to guest. Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Greet guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understand request, responds with appropriate action and provide accurate information such as outlet hours, special VIP programs, events, etc. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decision and action. Promptly answers the telephone and inputs messages into the computer and advises other team members of special needs. Retrieve messages in computer and communicate the content to guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm alert especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Any and all additional duties assigned by Director of Front Office or Assistant Director of Front Office.

One year experience as Front Desk Supervisor in a similar size hotel is required. Flexible schedule.

Team Player: Works well as a member of a group. Leader: Inspires teammates to follow them. Dedicated: Devoted to a task or purpose with loyalty or integrity. Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization. Bachelors or better.