General Manager

General Manager

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.

Responsibilities include touring the operating departments daily, conducting weekly staff meetings, meeting financial review dates, holding monthly financial reviews, ensuring budgeted productivity levels, developing managers, playing a pivotal role in hotel sales efforts, participating in required M.O.D. coverage, maintaining direct contact with management trainees, adhering to Highgate Hotel policies, overseeing the budget process, ensuring training in service standards, creating a positive team-oriented environment, inspecting rooms regularly, ensuring complete processing of invoices, ensuring the cleanliness and maintenance of the physical property, ensuring employees are attentive and courteous, forecasting the hotel's financial position, preparing and conducting management interviews, performing performance appraisals, motivating and disciplining management personnel, performing any other duties as requested, ensuring fair and equitable treatment, meeting clients on the property, being in public areas during peak times, ensuring procedures for handling the hotel safe are followed, ensuring monthly credit meetings are conducted, completing required corporate training modules, and ensuring all scheduled meetings take place on the property.

Qualifications include at least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Light work experience is required. Must maintain a warm and friendly demeanor, effectively communicate both verbally and written, multitask and prioritize departmental functions, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attend all hotel required meetings and trainings, maintain regular attendance, maintain high standards of personal appearance and grooming, comply with Highgate Hotel Standards and regulations, be effective in handling problems, understand and evaluate complex information, and maintain confidentiality of information.