IT Support Technician

The IT Support Handler will provide friendly, efficient technical support to end u across multiple channels, including phone, chat, and email. This role is responsible for troubleshooting and resolving a wide range of IT issues while delivering a highquality customer experience. The ideal candidate is technically curious, serviceoriented, and comfortable managing multiple requests simultaneously in a fastpaced environment.
Responsibilities

Provide first and secondlevel technical support to u via phone, chat, and email
Diagnose, troubleshoot, and resolve hardware, software, and basic network issues
Accurately document issues, resolutions, and followup actions in the ticketing system
Manage and prioritize multiple support requests at once while meeting service expectations
Escalate complex or unresolved issues as needed while maintaining ownership of the ticket
Communicate clearly and professionally with u , setting expectations and providing updates

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Required Qualifications

Strong customer service mindset with excellent verbal and written communication skills
Technical aptitude with the ability to quickly learn and troubleshoot IT issues
Proven ability to multitask and work efficiently in a highvolume support environment
Fast and accurate typing and strong attention to detail in documentation
Willingness to participate in an oncall rotation

Nice to Have

IT helpdesk certifications such as CompTIA A+ and/or Network+
Prior experience in an IT support, help desk, or technical customer service role

Work Requirements

Inoffice position (no remote option)
Participation in an oncall rotation as schedul


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.