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Travel Customer Service Representative

Live the Dash Travel

Travel Customer Service Representative

Chicago, Illinois, United States

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities

  • Communicate with clients via email, phone, and messaging platforms to provide support
  • Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements
  • Provide accurate information about destinations, travel requirements, and company procedures
  • Proactively follow up with clients to confirm travel details and resolve concerns
  • Address and resolve issues promptly while maintaining a professional and positive attitude

Ideal Candidate

  • Excellent communication skills with a customer-focused approach
  • Previous experience in customer service (travel or hospitality preferred)
  • Organized, dependable, and able to manage multiple tasks efficiently
  • Comfortable using digital systems and learning new tools
  • Passionate about travel and committed to client satisfaction

Benefits

  • Fully remote position with flexible hours
  • Comprehensive training and continuous support
  • Opportunities for professional growth
  • Access to travel perks and industry discounts
  • Supportive and collaborative team environment
Vacancy posted 4 days ago
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