Technical Support Engineer
Huzzle
Junior Support Engineer
We are looking for a Junior Support Engineer to join a growing engineering team supporting customers across the life sciences industry. This is an excellent opportunity for an early-career software engineer who enjoys debugging technical issues, solving customer problems, and working directly with modern web technologies.
As the first point of technical support, you will investigate customer-reported issues, diagnose bugs, implement fixes, and communicate solutions clearly to customers. You'll work closely with engineering, product, and QA teams while gaining hands-on experience across the full software stack.
Key responsibilities include:
- Quickly learn and understand the company's Next.js, React, Node.js, and Supabase codebase.
- Investigate customer-reported issues and reproduce bugs within the application.
- Use Cursor or similar AI-powered development tools to trace errors and identify root causes.
- Debug front-end and back-end systems, including APIs, databases, and application logic.
- Implement maintainable fixes using TypeScript across the application stack.
- Improve edge-case handling, reliability, and overall application performance.
- Draft clear and professional customer emails explaining issues, resolutions, and next steps.
- Provide calm and empathetic support during high-pressure customer situations.
- Collaborate with product, QA, and engineering teams to prioritize and resolve issues.
- Assist with patch releases and ongoing platform improvements.
- Update internal documentation, runbooks, and knowledge base articles to improve future support processes.
Vacancy posted 2 days ago
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