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ServiceNow Technical Business Analyst Lead
The ServiceNow Technical Business Analyst Lead will serve as the key technical resource leading the strategy and all Business Analyst aspects for the development, support, and maintenance of the ServiceNow TSOM and OMT implementation. The successful candidate will have fluency in ServiceNow including SAM processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.
Responsibilities:
- Responsible for implementing a ServiceNow solution design using best industry practices.
- Provide Business Analyst leadership
- Facilitate effective communications within a complex matrix organization (internal/external teams).
- Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
- Design and develop solutions within the ServiceNow environment that meet the customer requirements.
- Participate in discovery sessions and process definitions with the project team and developers.
- Work with advanced technical principles, theories, and concepts.
- Challenge with working on complex technical problems and providing innovative solutions.
These skills will help you succeed in this position:
- Effective leadership communications and team player (externally /externally)
- Experience gathering requirements and building user stories for TSOM and OMT ServiceNow Modules
- Experience designing and developing ServiceNow process flows/workflows
- Effective executive/stakeholder level briefings
How to Stand Out from the Crowd (Desired Skills): ServiceNow Certified Implementation Specialist (CIS) a plus, Agile development cycle, Experience with process flow documentation creation.
Work Environment: This role must sit at Fort Meade in Maryland. This is a hybrid role where the expectation is on-site 3 times a week and as needed.
Company Benefits: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Vacancy posted 23 hours ago
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