ACCOUNTS RECEIVABLE LEAD

Job Description

Job Description

Title: Accounts Receivable (AR) Lead

Reports to:  Senior Accounting Manger 

Location: Bentonville, Arkansas – Onsite 

Employment: Full-time, Exempt

About the Role 

Rafar Group Companies is seeking a hands-on Accounts Receivable Lead to keep customer accounts accurate, payments properly applied, and past-due balances actively managed. You will handle daily AR work, resolve account issues, and supervise one AR Support team member.

You will work with customers, internal teams, factors, and the Senior Accounting Manager to resolve discrepancies and maintain reliable receivables records through month-end. This is a working lead role that combines transaction processing, team oversight, and process improvement. You will be expected to spot issues early, communicate their impact, and follow through on resolution.

Key Responsibilities

• Apply customer payments to the correct invoices, reconcile remittance details, and research unapplied cash, short payments, and account discrepancies.
• Manage aging and collections for factored and non-factored receivables. Coordinate with factors on overdue invoices, payment commitments, and disputed balances, and contact customers directly where appropriate under the factoring arrangement.
• Submit invoices and credit memos to factors, monitor acceptance and credit approval, and resolve missing documents or rejected items. Provide remittances, proof of delivery, and other support needed to clear open invoices.
• Reconcile factor statements, settlements, and customer remittances to AR records. Research fees, reserves, chargebacks, and other differences, partnering with the Chargebacks team and Senior Accounting Manager to resolve them.
• Reconcile AR to the general ledger and resolve cutoff differences. Prepare AR audit schedules and support, respond to audit requests through the Senior Accounting Manager, and address findings within your scope.
• Assign daily work to the AR Support team member, provide training and feedback, review their work, and maintain coverage during absences while remaining actively involved in daily AR work.
• Learn the AR system, factor portals, and reporting tools. Improve cash application, collections, factoring, and reconciliation workflows by using existing system capabilities, reducing duplicate entry, and recommending practical enhancements.
• Identify opportunities to automate recurring work and use approved AI tools for payment matching, aging reports, and exception research. Test and validate outputs, protect customer and financial information, and maintain approvals, controls, and an audit trail.
• Own weekly EOS scorecard updates for assigned AR measures. Validate the data, compare results with agreed targets, and bring exceptions, collection risks, corrective actions, and progress on prior commitments to team meetings.
  

Qualifications

• 8+ years of accounts receivable experience, including cash application, collections, and customer account reconciliation. Experience in wholesale apparel or consumer products is preferred.
• Experience supervising or training a support team member, reviewing work, and managing competing daily priorities.
• Experience supporting month-end close and reconciling the AR subledger to the general ledger.
• Clear, professional communication when following up on overdue balances and resolving payment or billing issues.
• Strong Excel, reconciliation, and data analysis skills, with the ability to improve manual processes and maintain accurate records across high transaction volumes, entities, or brands.
• Experience with factoring or asset-based lending, retailer deductions, or chargebacks is a plus.
• Experience with Microsoft Dynamics 365 Business Central, NetSuite, or a similar system is preferred. Familiarity with reporting, automation, or AI tools is helpful.

About Rafar Group Companies

Rafar Group Companies is the parent organization behind Gelmart Industries, Rafar Brands, Fullstride, and Rafar Manufacturing. Our businesses span intimate apparel wholesale, brands, and manufacturing. This role supports Gelmart's wholesale business within Rafar's broader finance organization.

Our core values are Be Adaptable, Have High Standards, Play for Each Other, and Focus on the Outcome . We use EOS, the Entrepreneurial Operating System, to set quarterly priorities, review performance, and resolve issues in regular team meetings. We look for people who take ownership, collaborate across teams, raise issues early, and follow through on commitments.

The Rafar Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, citizenship, veteran status, or any other characteristic protected by federal, state, or local law.

We are not accepting inquiries or candidate submissions from recruiting agencies.