Field Service Technician

Field Service Technician

The Field Service Technician specializes in Microgrids and plays a crucial role in the assembly, installation, integration, commissioning, maintenance, and troubleshooting of microgrid systems. BoxPower is seeking a candidate who will be responsible for ensuring the optimal performance and reliability of microgrid installations, contributing to the advancement of clean and efficient energy solutions.

Installation and Commissioning

• Execute the installation and commissioning of microgrid components, including DERs, solar panels, energy storage systems, generators, balance of plant, and control hardware.
• Ensure compliance with industry standards, safety regulations, and project specifications during installation processes.
• Install, configure, and troubleshoot system communication networks
• Install, configure, and test control systems including fire detection, security, automation, and system operations
• Program and test major and minor equipment, including breakers, Inverters, Charge Controllers, generators and transfer switches, protective relays and metering, plcs, RTAC, industrial computers, etc.
• Perform quality assurance on the product, documenting and implementing changes and workmanship
• Configure, test, and troubleshoot data reporting and SCADA system functionality

System Maintenance

• Conduct routine maintenance and performance checks on microgrid systems to identify and address any potential issues.
• Perform diagnostic tests to optimize system performance and efficiency.
• Collaborate with engineering teams to implement changes to improve long term performance and reliability

Troubleshooting

• Respond promptly to service calls and troubleshoot issues related to microgrid systems.
• Analyze system logs and use diagnostic tools to identify and resolve technical problems efficiently.
• Provide on-site support to resolve complex technical challenges.
• Provide scheduled on call support as needed
• Troubleshoot control systems and ensure all devices, alarms, and equipment are functioning as expected
• Perform high-level field service work
• Perform duties 24/7 as needed during on call shifts

Customer Support

• Interact with clients and end-users to address concerns, provide training, and ensure customer satisfaction.
• Communicate effectively with customers to explain technical concepts and solutions in a clear and understandable manner.

Documentation

• Maintain detailed and accurate records of all service activities, including installation, maintenance, and repairs.
• Generate service reports and documentation for internal and external stakeholders.
• Record and document pre-commissioning and Factory Assurance Testing checklists
• Record and document post-commissioning and Site Acceptance Testing checklists

Collaboration

• Collaborate with cross-functional teams, including engineering, project management, and sales, to enhance overall system performance and customer experience.
• Provide feedback to the development team based on real-world experiences in the field.
• Work efficiently with different trades
• Support with Shop builds, including but not limited to wiring, assembly and quality control as needed

Skills and Qualifications

• Proven experience in the installation, maintenance, and troubleshooting of microgrid/BESS/Generator/Solar or related systems.
• Knowledge of electrical systems, power conversion electronics
• Understanding of electrical safety and codes
• Understanding of control systems
• Advanced understanding of communication protocols such as Modbus, TCP/IP, CAN, etc
• Advanced understanding of computer systems, networking, and hardware
• Strong proficiency in Microsoft Windows, understanding of file systems and peripherals
• Familiarity with renewable energy technologies, including solar PV, and energy storage.
• Strong analytical and problem-solving skills.
• Strong attention to detail and situational awareness
• Natural curiosity and willingness to learn
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Willingness to travel to various project sites as needed, sometimes for long durations
• Working well under pressure during time-sensitive scenarios
• Certifications (desired):
• Relevant safety certifications (OSHA 10/30, NFPA 70E, First Aid, etc.).