Dispatch & Logistics Specialist - Liquids

Dispatch Specialist

Join MAPEI Corporation, a global leader in manufacturing construction chemicals and building materials — including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration.

Key Responsibilities

• Coordinate and schedule dispatch of sales orders across multiple sites, ensuring product availability, driver/equipment alignment, and efficient delivery routing in compliance with DOT requirements.
• Review open order reports and partner with Production, Warehouse, Customer Service, and transportation providers to ensure on-time and accurate deliveries.
• Communicate proactively with internal teams and external partners on delivery status, delays, and changing customer requirements.
• Manage dispatch activities in D365, including order tracking, documentation, and electronic ticketing workflows to support timely billing.
• Identify and implement process improvements to enhance dispatch efficiency, resource utilization, and overall customer satisfaction.
• Provide support during urgent situations (e.g., breakdowns, schedule changes), including occasional after-hours coordination as needed.
• Adhere to all MAPEI policies, safety rules, and work procedures.
• Perform assigned tasks in conformance with procedures and instructions established in the Business Management System (BMS) and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements.
• Perform other related duties as assigned.

What's in it for you

• In this role you will earn a competitive annual base salary between $50,000 - $70,000 based on your experience and qualifications.
• This position is also eligible for an annual discretionary bonus, which is a variable percentage of your base salary, based on individual performance and company results.
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
• 17 Days of paid, sick and vacation time annually — days are prorated in year one.
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications

• Minimum: High school diploma or equivalent required; Bachelor's degree or technical certification in Supply Chain, Logistics, Business, or a related field preferred. Equivalent combination of education and relevant experience will be considered.
• Minimum of 3 years of dispatching, logistics, transportation coordination, or related experience preferred.
• Working knowledge of DOT/safety regulations strongly preferred.
• Experience using ERP systems required; D365 experience preferred.
• Strong communication, organization, and problem-solving skills with the ability to manage multiple priorities.
• Ability to work in a fast-paced environment with changing demands.
• Strong attention to detail and ability to maintain accurate dispatch and delivery information.
• Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to build strong working relationships with internal teams and external partners.
• Ability to travel occasionally.

Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V) MAPEIHP1