Network Technician

Job Description

Job Description

Hybrid Position - Candidate Must be Local

Job Description:

The contractor shall perform the following duties and responsibilities:

1. Review and validate incoming ServiceNow tickets, obtaining missing or required information as necessary.
2. Assign tickets to appropriate technical staff.
3. Maintain and verify accurate system records.
4. Manage Cisco WebEx configurations via Kurmi, including password resets, voicemail resets, and name changes.
5. Perform onsite telecommunications installations within a 50-mile radius of 1575 Sherman.
6. Install and configure voice  jumpers.
7. Troubleshoot analog line issues and copper cabling infrastructure.
8. Assist technical staff with day-to-day telephony tasks, such as phone relocation and installation.
9. Inventory phones and network switches, documenting details in a spreadsheet for decommissioning or surplus processes.

QUALIFICATIONS:

• Degree in computer science, information systems, or related field.
• Certified network professional accreditation, Strong diagnostic and problem-solving skills.

Duties and Responsibilities:

• Installing network hardware components and cables.
• Configuring network software.
• Identifying and eliminating bottlenecks to ensure long-term network efficiency.
• Troubleshooting and resolving issues with the network.
• Ensuring the network operates securely.

#ZR