Station Manager

Job Description

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB DESCRIPTION:  STATION MANAGER
FLSA STAUS: EXEMPT
REPORT TO: REGIONAL MANAGER
SUPERVISES: CROSS UTILIZED AGENTS

Surf Air Mobility is seeking dependable, professional individuals to lead our staff and operations at our airport stations. Candidates who know airport regulations and love to provide excellent customer service will enjoy working in this position.

The ideal candidate:

• Must provide leadership and direction to station staff.
• Ensures the effective utilization of personnel and equipment.
• Serves as the liaison to the corporate headquarters.
• Must be familiar with and able to enforce corporate and regulatory standards.
• Has excellent written and verbal communication skills.
• Must be professional in appearance and manner and set a good example for staff.
• Must be experienced in diffusing stressful situations.
• Must be detail oriented.

General duties include:

• Knowledge and experience in all duties and responsibilities of an airport customer service agent.
• Ensuring FAA, Airline, and airport regulations are followed.
• May be required to drive a company vehicle
• Enforcing safety/security measures and protecting sensitive zones.
• Ensuring excellent customer service is extended to all.
• Serving as a liaison with the local business community.
• Serving as a resource for the company’s business development program by helping to identify local customers, events, and activities which could be targets for growth.
• Requisitioning and accounting for all supplies need to operate the station properly and efficiently.
• Capably responding to and accommodating changing operating conditions.
• Ensuring all equipment, fixtures and facilities are properly maintained and in good working order.
• Determining staffing levels and appropriately hiring/scheduling staff within budgetary guidelines.
• Ensuring employee conduct and personal appearance are maintained to company standards.
• Ensuring all station personnel are properly trained and supervised; ensuring that discipline is administered fairly and appropriately in accordance with company guidelines.
• Maintaining accurate records as required for timely completion of all reports and correspondence.
• Ensuring that all procedural changes are communicated, and that company policies and procedures are being followed.
• Investigating and reporting incidences, accidents, or any irregularities.
• Ensuring checklists, guidelines and other directives are properly posted and that staff comply.
• Reviewing and auditing the station’s monthly performance and making appropriate adjustments, as necessary.
• Ensuring station and staff follow all local, state, and federal rules and regulations.
• Maintaining a constant awareness of airport conditions and communicating them with the corporate offices.
• Ensuring that emergency response procedures meet the station’s needs.
• Acting as liaison between any station vendors or contractors and corporate offices to ensure compliance with corporate policies and procedures.
• Handling miscellaneous tasks relating to the station operations, customer service, and community engagement.
• Any other duties as requested by direct reports.

Requirements for the position:

• Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
• Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport customer service agent. Willing to perform all duties and tasks of those supervised.
• Prior supervisory experience.
• High school diploma or equivalent.
• May be required to have a valid driver’s license and reliable transportation.
• Computer skills – ability to learn reservation and phone systems, proficient with a PC.
• Basic math abilities.
• Ability to work within a 24/7 operation including holidays.
• Ability to pass 10-year background check and pre-employment drug screen per airline regulations.
• At least 18 years of age.
• Authorized to work in the U.S. per the Immigration Act of 1986.

Physical requirements:

• Must be able to lift 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to safely perform duties.

Miscellaneous Requirements: 

• Must be at least 18 years old.
• Must be able to pass a 10-year background check and pre-employment drug screen as required by airline regulations and company policies. 
• Must be authorized to work in the U.S. per the Immigration Act of 1968. 
• Southern Airways participates in E-Verify. 
• Fluency in English.
• Computer, office equipment, phone skills.
• Ability to work within a 24/7 operation, including holidays.
• Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.

Benefits: 

Competitive Salary: Attractive compensation package based on experience. 

Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance. 

Retirement Plans: Employees can enroll in our company’s 401(k) plan. 

Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year. 

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: 

• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Surf Air Mobility participates in E-Verify.