Client Operations Manager

Job Description

Insight Global is looking to hire a Client Operations Manager for a large customer in the Pasadena, CA area. This Client Operations Manager will provide strategic oversight and operational leadership for high-volume ground and national tort case management teams. In this role, the Manager will guide and support Supervisors, ensuring operational excellence across the full case lifecycle from intake through resolution. This position is responsible for establishing standards, optimizing workflows, driving team performance, and ensuring the consistent application of best practices across case management operations. The Manager will also play an important role in supporting operational strategy by collaborating closely with Business Operations, Partner Services, Product, and Campaign teams to align priorities, remove obstacles, and improve outcomes across tort programs.

Responsibilities Include:

• Case Management Oversight

• Team Leadership and Development

• Collaboration and Communication

• Quality Control, SLA and Compliance

• Reporting and Analytics

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Bachelor's Degree

• At least 4+ years of management experience

• At least 2+ years of legal industry experience within mass tort or personal injury

• Proven experience leading and developing high-performing teams, including hiring, mentoring, and managing managers or supervisors while ensuring operational efficiency, production, and adherence to timelines

• Experience building and implementing processes, SOPs, and scalable frameworks to improve operational efficiency and client satisfaction

• Track record of meeting or exceeding KPIs, SLAs, or other performance metrics in a client-focused environment

• Strong interpersonal skills capable of building and maintaining strong relationships

• Strong analytical and problem-solving skills; able to interpret data and translate insights into actionable recommendations

• Strong computer skills, including Salesforce, Google Sheets, Microsoft Office