Automotive Service Writer

Ralph Sellers Motor Co.

Service Writer

Ralph Sellers Motor Company is one of the fastest growing dealerships in Louisiana and we strive to offer customers an outstanding service experience during visits. Professional attitude and great customer service is a must.

Job Responsibilities:

Greeting and welcoming customers to the service department
Listening and documenting customer interests and concerns
Preparing repair orders in the system
Presents a menu of recommended maintenance and additional services to every client
Verifying warranty and service contract coverage
Communicating with management and technicians
Providing updates to the customer on the status of their vehicle
Delivering the vehicle to the customer and explaining work completed
Developing a rapport with customers to build a repeat customer base
Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment
Asking the customer for feedback on our performance and maintain required CSI ratings

Benefits:

Competitive pay based on individual production
401(k) Options with Employer Contributions
Opportunities for Advancement
Paid Vacation, Medical, 401k, etc.
Industry leading technology

Qualifications:

Work ethic
College degree/equivalent or sales experience or customer service experience
Focus on quality customer service
Strong communication skills and phone etiquette
Ability to multi-task and solve problems in a fast-paced working environment
Basic computer knowledge and skills

We are a new Chrysler Dodge Jeep Ram Hyundai & Used Car Dealer in Gonzales, Serving the Greater Baton Rouge area. At Ralph Sellers Motor Company, we strive to offer all of our guests the highest level of courtesy, professionalism, knowledge and honesty. As a family-owned and operated business for the past 40 years, we strive hard to make sure every one of our guests feels completely satisfied.

Ralph Sellers Motor Co.

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Vacancy posted 3 days ago

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