e-Commerce Support Specialist
Dover Corp
Position Summary The role of the eCommerce Support Specialist manages the day-to-day administrative and technical support functions for the company's digital business platforms. This role acts as the primary liaison between external distributors, internal teams, and the Dover support unit to ensure seamless order processing and portal functionality. Key responsibilities include managing distributor lifecycle access, resolving order friction points, providing comprehensive helpdesk support, and executing data updates within Salesforce. Essential Duties and Responsibilities Helpdesk Support: Provide Tier 1 support for troubleshooting login failures, missing account products, incorrect billing/shipping data and other customer related issues Distributor Access Management: Handle end-to-end onboarding and offboarding of distributors across multiple digital tools. Order Monitoring & Resolution: Track daily order flows and take immediate corrective action on processing exceptions or system errors. Cross-Functional Troubleshooting: Partner closely with the Dover team via calls and shared tickets to diagnose and resolve systemic issues. System Administration: Utilize Salesforce to track support tickets. Update distributor records or platform configurations across multiple internal tools. Lead Monitoring: Monitor and follow-up on Leads generated from PSG's digital channels. Business Process Insights: Work with stakeholders throughout the business to identify areas for improvement in our digital tools. Qualifications / Requirements Bachelor's degree in information technology, marketing, or another relevant field 2+ year's experience in technical support, sales operations, help desk environments or eCommerce customer care Prior knowledge of online ordering systems/ERP systems Excellent verbal and written skills for coordinating with the Dover support team and external vendors. Proven ability to collaborate with various functional departments throughout the organization Strong problem-solving abilities Desired Characteristics Experience with CRM systems (Salesforce) and business-to-business (B2B) e-commerce portals. Experience working with cross-functional teams within a global manufacturing environment. Experience in a working in sales or inside sales. #J-18808-Ljbffr Dover Corp
$80k - $95k
...supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our... ...possible. Position Summary: The role of the eCommerce Support Specialist manages the day‑to‑day administrative and technical support...SuggestedWork experience placementImmediate startespy
Downers Grove, IL5 hours ago- ...DESCRIPTION The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor... ...Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart. Review copies of CCI’s...SuggestedHourly payFull timeFlexible hours
Acosta Group
Oak Brook, IL5 days ago $55k - $60k
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Downers Grove, IL1 day ago$20.45 - $25.5 per hour
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Lisle, IL3 days ago$755 per month
trk aid=651603163;dc trk cid=264525553;dc lat=;dc rdid=;tag for child directed treatment=;tfua=;gdpr=${GDPR;gdpr consent=${GDPR CONSENT 755;ltd=;dc tdv=1RequiredPreferredJob IndustriesGovernment & MilitaryUS Navy
Villa Park, IL2 days ago- Required Preferred Job Industries ~ Government & Military
US Navy
Lombard, IL3 days ago $50k - $70k
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Downers Grove, IL3 days ago $17 - $19 per hour
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MetroSys Inc
Lisle, IL5 days ago - ...you towards discovering your perfect diamond—a cherished legacy to grace your life for generations to come. IT Support SpecialistAs an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation...Work experience placementWork at officeRemote work
Cd Peacock
Oak Brook, IL4 days ago - ...The Dorne Region is interviewing for a Client Support Specialist in Oakbrook Terrace. The full-time, on-site role supports individuals who are considering health coverage and life-benefit options and need a reliable person to help coordinate the next step. You will...Full timeFor contractors
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Oakbrook Terrace, IL4 days ago - ...Petco Animal Supplies, Inc. is seeking a Vetco Customer Service Team member to support veterinary clinics within our network. You’ll greet pet parents, recommend services, and assist veterinarians to ensure smooth patient flow. Applicants should love animals, be a team...Local area
$23 - $28 per hour
...Job Description Job Description Project Support Specialist II Location: Downers Grove, IL Work Schedule: Onsite | Monday - Friday | 40 hours per week Job Type: Contract (6 Months) with Contract-to-Hire Potential Pay Rate: $23.00 - $28.00/hour System...Contract workWork at officeLocal areaMonday to FridaySystem One
Downers Grove, ILa month ago- ...Aqueity is seeking a Computer Systems Support Specialist to provide frontline IT support for clients in a fast-paced Managed Services environment. You will diagnose issues across workstations, printers, servers, networks, and Microsoft 365 while delivering excellent customer...
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Downers Grove, IL4 days ago - ReaderLink is seeking an IT Support Specialist to provide technical support to end-users in a fast-paced office environment in Oak Brook, IL. The role includes diagnosing hardware and software issues, installing and configuring systems, and maintaining documentation, with...Part timeWork at officeRemote work
$25 - $33 per hour
Top Skills 5+ years of desktop support or end-user support experience Strong Microsoft 365 troubleshooting experience User account administration... ...Position Overview Our client is seeking a Desktop Support Specialist to provide technical support in a corporate environment. This...Contract workTemporary work$19.23 - $36 per hour
The IT Support Specialist is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems and services. This includes troubleshooting hardware and software issues, providing training and guidance, and maintaining...Part timeWork at officeRemote workFlexible hours- ...Your work starts with a conversation: what is the prospective client interested in, and what should happen next? Our Benefits Support Associate helps keep insurance sales and enrollment conversations moving in Oakbrook Terrace. In this full-time, office-based role,...Full timeWork at office
The Dorne Region
Oakbrook Terrace, IL1 day ago - One Federal Solution (OFS) is seeking an Administrative Support Specialist to join our team. The Administrative Support Specialist will provide crucial administrative and technical support to the Managers, Supervisors, and Leadership. The role involves assisting in a wide...Summer internshipWork at office
$15 - $18.75 per hour
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Oak Brook, IL3 days ago- HCSC in Downers Grove, IL is seeking a Health Insurance Sales Support professional to assist sales and account teams with prospecting, renewals, and customer inquiries. The role is hybrid—3 days in office and 2 days remote—offering collaboration with stakeholders and travel...Remote work
$50k
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Wheaton, IL3 days ago$23.1 - $25.1 per hour
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Bolingbrook, IL3 days ago - ...Thresholds, we believe in meeting people where they're at - in their environment and on their journey to recovery. Community Support Specialists (CSS) provide mental health and substance use treatment support where it makes the most impact - in a person's community....
Thresholds
Berwyn, IL3 days ago $145.66k - $175k
...leader who thrives on solving complex technology challenges while delivering exceptional service? We are seeking an experienced IT Support Manager to lead our End-User Computing (EUC) function and drive a white-glove support experience for employees, executives, and business...Full timeTemporary workThe Inland Real Estate Group of Companies
Oak Brook, IL4 days ago$62k - $70k
...Parts Technical Support Agent Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources...Work at officeFlexible hours
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