Client Experience & Practice Operations Specialist

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.This position is with an Ameriprise Financial Franchise owner.Job DescriptionWho We AreGlades Wealth Partners is an award-winning wealth management team recognized by Forbes Best-in-State Wealth Management Teams (2025-2026) and the Ameriprise Client Experience Award (2021-2025). We are guided by our values of Community, Integrity, Clarity, and Teamwork and believe serious financial work can still be enjoyable.We take our work seriously, but not ourselves. Around here, exceptional client service, smart systems, and the occasional office-dog cameo all matter.About the RoleWe're looking for someone who appreciates strong processes, notices opportunities to make them even better, asks thoughtful questions, and helps turn good ideas into practical improvements.Glades Wealth Partners is often selected for Ameriprise pilot programs and new technology initiatives. The right candidate will help evaluate new tools, drive adoption, and identify practical ways to make our team more efficient and effective.We're looking for someone who doesn't just follow processes. We're looking for someone who improves them. If you're naturally curious and frequently find yourself saying, "I know how we can improve this.” you'll fit right in!What You'll DoCoordinate client meeting preparation and follow-upManage client service requests from start to finishMaintain accurate CRM records and workflowsServe as a key point of contact for client communicationsAssist with marketing campaigns, events, and communicationsSupport the evaluation, rollout, and adoption of new technology tools and Ameriprise pilot programsSpot process gaps, workflow misses, and inefficiencies—and help build practical solutionsSupport team training and technology adoption effortsWhat Success Looks LikeClients receive an elevated experience, worthy of telling their friends aboutCRM records are accurate and up to dateIdentifies gaps, misses, and inefficiencies—and helps create practical solutionsStays current on new technology releases, evaluates their usefulness for our practice, and helps integrate the right tools into our workflowProcesses become clearer, smoother, and easier for the team to followTeam members view you as reliable, proactive, and solutions-orientedWhat You BringBachelor's degree2+ years of professional experienceStrong organizational and communication skillsBrings a solution-oriented mindset and a sharp eye for details others may missA work-smarter-not-harder mindset, with a natural drive to simplify and improve how work gets doneConfidence learning new technology, evaluating how it fits the practice, and helping others adopt itComfortable asking thoughtful questions, identifying what may have been missed, and following through on solutionsExperience with CRM systems and Microsoft 365PreferredFinancial services experienceSalesforce experienceMicrosoft Copilot Premium or Claude experienceCanva or marketing experienceProcess improvement or project coordination experienceWhy Join Us?Award-winning, client-focused teamDirect impact on how our business grows and evolvesOpportunities to work with emerging technology and innovation pilotsTraining, mentorship, and professional developmentCollaborative culture with high standards and a sense of humorQuarterly team outingsDog-friendly, animal-loving team cultureBenefitsMedical, dental, and vision insuranceSIMPLE IRA with employer contributionPaid time off and paid holidaysShort- and long-term disability insuranceContinuing education and licensing supportOn-site workout room and showerFull-Time/Part-TimeFull timeAmeriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.SummaryLocation: Plantation, FloridaType: Full time