Sales & Marketing Coordinator

Job Description

Job Description

Job Summary: This position is responsible for the support of the sales process and the fundamental steps of customer service, from onboarding a new customer to the reoccurring order. This role assists the sales team in growing the customer base and following through on business leads. The Sales & Marketing Coordinator provides departmental support, reports, and presentations. Additionally, this individual supports fellow sales team members, the front office, and special projects.

Job Functions:
Sales & Marketing Support

• Onboard new customers utilizing customer service processes and procedures
• Manage (receive, accurately enter, and confirm) purchase orders (POs) 
• Communicate with customers regarding the status of POs
• Maintain order board to oversee order timelines and effectively communicate updates 
• Coordinate with Production for timely processing and shipment of orders
• Process invoices for UPS and prepaid credit card payments
• Field and resolve customer concerns and feedback
• Enter leads into Customer Relationship Management (CRM) system 
• Engage customer accounts to maintain relationships and support sales growth 
• Prepare and coordinate samples shipments to customers
• Facilitate and document price quotations as needed from sales team
• Generate monthly sales reports and presentations
• Assist with marketing materials and trade show logistics 
• Support travel planning for Sales team and CEO 

Office Support

• Greet visitors 
• Answer phone, screen and direct calls, & sort mail as necessary
• Maintain order/tidiness in front office
• Order office supplies as needed
• Assist with corporate events

General

• Support continuous improvements to enhance processes, increase efficiency, and reduce waste
• Perform other related duties assigned by management 

Job Qualifications:

Education 

• Bachelor’s degree preferred (technical or business degrees is ideal) 

Experience

• 2 or more years in manufacturing environment (food or flavor manufacturing preferred)
• 2 or more years in customer service in a business-to-business environment (sales & marketing preferred)
• Proficient in QuickBooks (Enterprise preferred) or other MRP software 
• Familiarity with CRM systems 
• Experience using MailChimp or similar marketing campaign platforms 
• Experience or training in Safe Quality Food (SQF) quality regulations 

Skills

• Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
• Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
• Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
• Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
• Competency in Microsoft Office suite (SharePoint platform preferred)
• Perform calculations quickly and accurately
• Conduct oneself in a professional manner
• Author SOPs and document processes
• Conduct oneself in a professional manner

Physical Requirements

• See, smell, and taste products occasionally ( Note: Some products may contain allergens [milk, peanuts], alcohol, and/or sulfites.)  
• Lift and carry up to 30 pounds occasionally 
• Remain stationary at desk and use computer sporadically throughout workday
• Possess general vision, hearing, speech, and ideally color perception abilities 
• Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly
• Climb ladder and mobile staircase, balance, kneel, and crouch occasionally