Medical Assistant - Floater

Job Description

Job Description

Medical Assistant Floater

Reports to: Office Manager/ Practice Administrator

Summary

As the largest pediatric clinic in Jacksonville, serving 10 locations and nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continuous process and should not be limited to doctor’s office visits during regular business hours.

We believe that by providing excellent medical care in a family- and community-based environment, we can help raise healthy children who grow into healthy adults. We uphold the highest standards of a patient-centered medical home by delivering quality, personalized, and effective medical care as if each family were part of our own.

Equity, innovation, and inclusion guide our growth and strategy. We are seeking individuals who are passionate about providing culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

Angel Kids Pediatrics is seeking a full-time Medical Assistant Floater to join our team based out of our corporate office in Jacksonville. This position provides clinical and administrative support across multiple clinic locations as needed and is responsible for assisting with patient care and supporting efficient clinic operations.

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Duties and Responsibilities

• Greets, receives, and prepares patients for appointments and procedures; measures and records vital signs and other relevant patient information.
• Responds to patient questions in person or by phone in a courteous and professional manner.
• Assists in resolving patient concerns or complaints, using sound judgment and escalating issues to management when necessary.
• Maintains nursing stations and examination areas in accordance with OSHA standards and Universal Precautions procedures.
• Maintains inventory of medical supplies and equipment and reports shortages as needed.
• Receives, screens, and appropriately directs telephone calls.
• Demonstrates courtesy, tact, and professionalism when interacting with patients, families, and healthcare professionals.
• Adapts to fluctuating patient volumes, acuity levels, and operational demands while maintaining quality patient care.
• Reviews and records vaccine documentation, including vaccine reconciliation and verification.
• Travels to all nine (9) Angel Kids Pediatrics clinic locations to provide staffing coverage and assist with patient care and clinic operations based on operational needs.
• Performs other related duties as assigned by management.

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Preferred Education and Experience
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• Pediatric experience: 1 year preferred

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Competencies
• Teamwork
• Responsibility and accountability
• Decisionmaking skills
• Effective communication
• Leadership and initiative
• Trustworthiness and ethical conduct
• Ability to multitask
• Time management
• Attention to detail and task awareness
• Exceptional customer service skills

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Education and Experience
• High school diploma or GED required
• Medical Assistant certificate from an accredited program required

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Equal Employment Opportunity

It is the policy of Angel Kids Pediatrics to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected status.

Angel Kids Pediatrics is committed to ensuring equal opportunity in all aspects of employment, including recruitment, selection, compensation, benefits, promotion, demotion, layoff, termination, and all other terms and conditions of employment.

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Work Environment

This position operates in a professional medical office environment and in a fast-paced, highly customer service-oriented setting while working with children and their families or guardians.

The role routinely uses standard office equipment such as computers and laptops, as well as medical equipment.

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Physical Demands

While performing the duties of this job, the employee may occasionally be required to stand, walk, sit, use a keyboard, handle or feel objects or controls, and reach with hands and arms. The employee may also balance, stoop, or kneel.

The employee must occasionally lift or move up to 20 pounds. This role may involve exposure to bloodborne and airborne pathogens or infectious materials. The work environment may include frequent loud noise such as crying, yelling, or screaming.

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Position Type / Expected Hours of Work

This is a full-time position.

Workdays and hours may vary:
• Monday Friday: 8:30 a.m. 8:00 p.m.
• Saturday Sunday: 8:45 a.m. 4:00 p.m.

This position may require weekend and holiday hours depending on clinic coverage needs.

Travel is required for this position. The Medical Assistant Floater must be able to travel to all 9 Angel Kids Pediatrics clinic locations to provide staffing coverage and operational support as needed. Mileage reimbursement will be provided for approved travel between clinic locations. Reliable transportation is required.

Clinic assignments and work schedules may vary based on operational needs, and the Medical Assistant Floater may be reassigned to different clinic locations with little or no advance notice to ensure adequate staffing and patient care coverage.

Travel between clinic locations is considered an essential function of the Medical Assistant Floater position, and the employee must be willing and able to travel to any assigned clinic location as needed to support patient care and clinic operations.