Medical Assistant - Float

Medical Assistant - Float

Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values align with ours, apply to join our team!

Position Summary

The Medical Assistant (MA)-Float at Borland Groover is responsible for the coordination of patient care under the direction of the provider, including direct and indirect patient care, patient/family education, and transition of care. The MA must collaborate with the providers in the clinical area to maximize efficient patient flow within a fast-paced Gastroenterology specialty practice. This role requires flexibility, strong organizational skills, and the ability to adapt quickly to different workflows while maintaining high-quality patient care and excellent customer service.

Essential Job Functions

• Efficiently room patients, obtain & record vital signs, patient history, medication reconciliation, and allergies.
• Drives customer service initiatives by creating and owning patient experience.
• Pre-check charts for patients scheduled to be seen in the office, ensuring all necessary results and records are present for review. Assist provider with physical examinations on patients as needed.
• Participates in patient treatment regimen, including administering medications (under the order of a physician).
• Performs a variety of office responsibilities, including answering the phone, taking messages, and performing triage within the scope of MA practice in an accurate and timely manner.
• Review instructions for medications and diet with patients.
• Send referrals to other physicians—examples: surgeons, Hematology, Oncology, etc.
• Process and review patient education pertaining to their ongoing care and when necessary to HIPAA appointed care provider prior to implementation.
• Administer and document vaccines according to the provider's order.
• Maintain accurate documentation, including, but not limited to, clinical notes in electronic health records.
• Process all prescription refills and authorization under the direction of the provider—document in the electronic health record.
• Provides coverage for other clinical team members as needed and may require phone call coverage or clinic coverage, which may include travelling to different offices. Those offices may include: Baptist Downtown, Beaches, Dunn Ave, Durbin Crossing, Fleming Island, Macclenny, Nassau Crossing, Orange Park, Riverside, Southside, St. Augustine, University Blvd or any future office.
• Send physicians' procedures and hospital lists to the coding and hospital desk.
• Check the charts at the end of the day to ensure that everything has been completed, scheduled, and signed off.
• Practices universal precautions.
• This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
• Participate in training and compliance initiatives as needed (policy changes, procedure changes, etc.).
• Review and process PAQ/Clinical Tasks as directed by your provider.
• Place recalls at the provider's discretion.
• Other duties as assigned by the Director of Office Management, Office Manager, and Clinical Lead.

Additional Responsibilities

• Provide/Educate prep information for each Direct Access Procedure (DAP) and procedure recall patient.
• Stock and clean exam rooms.
• Must follow the organization's Code of Conduct.
• Performs other related duties as assigned.

Competencies

• Communication - Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts and ideas in verbal or written form. Maintain an open line of communication with providers, patients, and managers to ensure patient needs are appropriately addressed. Selects and uses appropriate communication methods.
• Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions. Work through challenging situations and follow through to resolution. Anticipate patient needs and manage patient expectations of care delivery.
• Compassion - Exhibits empathy and a desire to take action to address the patient's needs. Communicate with patients warmly and sincerely. Have a strong desire to be of service to others.
• Time Management - The ability to plan your duties ahead of time and leverage technology to work efficiently. Effectively prioritize tasks and manage workload to ensure completion within appropriate timelines.
• Collaboration - Exhibiting interpersonal skills, working with others, building trust, and communicating to cultivate the ideal patient experience. Interact and cooperate with diverse multidisciplinary teams to coordinate patient care.

General Qualifications

• Strong customer service skills with both patients and other departments within the practice.
• Ability to maintain confidentiality and communicate in person, by phone, or in writing.
• Ability to work independently and in a team environment.
• Competency in Microsoft Office, EMR, and other medical software.
• Ability to communicate effectively with physicians and staff both verbally and in writing.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to handle patient issues tactfully and professionally.
• Attention to detail.
• Ability to communicate in English.
• Reliable transportation and willingness to travel between locations.

Education and Experience

• Previous GI experience preferred.
• High School diploma or equivalent required.
• An active Certified Medical Assistant Certification is preferred but not required.
• Must possess BLS certification or have the ability to obtain certification within 90 days.
• At least 1 year of experience working with patients in either a hospital or office setting is preferred.
• Formal completion of a medical assistant program or an associate degree in medical assisting is preferred

Physical Requirements

• Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal
• Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential
• Walking: Must be able to access and navigate each department at the organization's facilities: essential
• Pushing/Pulling: marginal
• Standing: essential
• Repetitive motion: marginal
• Reaching: marginal
• Bending: marginal

• Fast pace: essential
• Multiple Stimuli: essential
• Intense customer interaction: essential
• Frequent change: essential

• Memory: essential
• Reasoning: essential
• Hearing: essential
• Reading: essential
• Analyzing: essential
• Logic: essential
• Verbal communication: essential
• Written communication: essential

Benefits (Full-Time Employees)

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement Plan
• Life Insurance
• Short- and Long-term disability
• Profit Sharing
• Supplemental Insurance
• Education and Tuition Reimbursement funding
• Initial Uniform Allowance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual