Branch Manager

Branch ManagerHOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.Essential Functions:Manage and oversee all branch operationsSupport cash operations and branch audits in efforts to keep credit union assets secure and within operational limitsResponsible for goals and objectives per corporate work planProcess and approve wire transfersReview all daily transactionsOpen and close branch, ensuring accurate completion of all reports, checklists, and proceduresPerform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.Back-up Tellers, Head Tellers, and Member Service Representatives when necessaryPerform other duties as assignedTeam Management and Development:Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performanceLead team to achieve and maintain product, service, and member goals, including cross selling of HOPE's products and servicesProvide training, coaching, and development to all branch personnelIdentify and recruit talent to build a highly efficient team, onboard and initiate training for team membersPrepare and host morning huddles before branch openingCross-functional Collaboration:Support HOPE's sales activities and collaborate with HOPE partnersRisk Management and Compliance:Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunitiesAdhere to all regulatory compliance requirementsFacility Management:Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)Accountability for Business Results:Member service scoresBranch losses and profitabilityDeposit growthSpecified Authority Level:Authorize cash transactions up to $15,000Authorize wires up to $100,000Approve check deposits up to $10,000Provide dual control access to vaultAccess to retail computer systemsDesired Qualifications:Bachelor's degree, business concentration preferred5+ years of experience in banking or financial industry2+ years supervisory experienceExperience in cross-selling environmentsFluent in English required and Spanish preferredWork Environment:Employee spends the majority of time in office environment, generally accessible to the public, members, and potential membersNoise level in the work environment is usually moderateReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPhysical Demands:Employee is regularly required to sit, stand and walkEmployee will use hands to finger, handle or feel, reach with hands and arms, and talk or hearEmployee will irregularly lift and/or move up to 10 poundsEmployee will frequently travel to various branches within the company's marketReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsComprehensive Benefits Package:Paid Vacation and Sick Time11 Paid Holidays401(k) with Company MatchMedical, Dental, and Vision BenefitsFlexible Spending Account (FSA)Disability BenefitsLife Insurance, Critical Illness, AccidentEmployee Assistance Program (EAP)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.