Pool Concierge

Job Description

Job Description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Job-Specific Duties

• Responsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standards
• In charge of greeting guests, making sure they receive different amenities every hour (sliced fruit, spritz, offer sunblock, give out chilled towels etc.)
• Responsible for pool hut retail (i.e. shirts, sunglasses, sun lotion/sun block)
• Responsible for open/close of pool procedures
• Supervise pool attendants/assists with monitoring and maintaining pool area
• Attends all departmental meetings and training sessions as scheduled
• Other Duties as assigned

Physical Demands

• On their feet over 2/3 of the time
• Walking 1/3 of the time
• Using hands to handle, feel or point over 2/3 of the time
• Stooping, kneeling, crouching, crawling 2/3 of the time
• Using their listening and communication skills over 2/3 of the time

There are special vision requirements that we ask for and they are:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

General Duties

• Reports to work as scheduled in proper uniform and in accordance with the company's personal appearance standards
• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel department standards, policies and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications

• Min. 2 years previous experience in guest services.
• Supervisory experience preferred.
• Excellent guest service skills
• Excellent oral communication skills
• Ability to lift 40 lbs. and pull/push 100 lbs
• Able to work a flexible schedule, including weekends and holidays

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.