Senior Associate, Digital Onboarding Product — Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Digital Onboarding, Commercial and Investment Bank, you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. You are a core person, responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations. The Digital Onboarding team is responsible for building a streamlined onboarding, KYC and client outreach platform and processes to reduce friction and time to market for payments products. As the Payments - Digital Onboarding team, we are instrumental in digital experiences to support onboarding journeys for Payments clients, making immediate and long‑lasting impacts to support our clients and their journey through their lifecycle with JP Morgan Chase. Job Responsibilities Develop a product strategy and product vision that delivers value to customers Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Lead the execution of complex digital products, programs and initiatives which have impact across the enterprise Drive global product requirements, product planning and product design (including writing PRDs) of new features and enhancements Work closely with the scrum team to drive requirements as the product owner Act as a key participant in large‑scale planning, defining the product roadmap based on business outcomes Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements Collaborate and consult strategically with peers, colleagues and mid‑level to senior managers to resolve issues and achieve execution goals Operate as primary interface between business, tech, ops, risk, legal and compliance to drive digital onboarding and KYC solutions to internal and external clients Required Qualifications, Capabilities, and Skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Ability to thrive in a cross‑functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team Establish and maintain relationships with key business and technology stakeholders on product capabilities and priorities Proven track record of delivering results in a fast‑paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders Possess excellent communication, analytical and problem‑solving skills Prior experience in managing API driven digital platforms; working knowledge of APIs for day‑to‑day needs and drive conversations with technology teams Present ideas to senior management & clients and are excited to work with payments onboarding/lifecycle management vendors Bachelor's degree Preferred Qualifications, Capabilities, and Skills Demonstrated prior experience working in a highly matrixed, complex organization Strong background in digital payments, especially in marketplace settings or master/sub‑merchant programs Potentially act as a mentor for other members in the team Chart and drive initiatives in novel areas, as opposed to working within clearly established parameters Understanding of product lifecycle planning (JIRA) and wiki tools (e.g., Confluence) We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Future employment is subject to Section 19 of the Federal Deposit Insurance Act. An employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr JPMorganChase