Supervisor of Case Management

Job Description

Job Description

Supervisor of Case Management

Permanent Supportive Housing

At Father Joe's Villages, housing is more than a place to live. It is the foundation for stability, health, recovery, and long-term success. Our Permanent Supportive Housing (PSH) programs help individuals and families who have experienced homelessness maintain housing and improve their quality of life through coordinated, client-centered services. The Case Management team plays a vital role in helping residents navigate challenges, build self-sufficiency, strengthen community connections, and achieve long-term housing stability.

What Success Looks Like

This is a hands-on leadership role that combines employee supervision, program oversight, and direct support for complex client situations. Successful supervisors are collaborative, organized, and committed to delivering high-quality services through a Housing First and trauma-informed approach. They build strong teams, coach employees toward professional growth, and use data and quality assurance practices to strengthen program outcomes.

Success in this position means leading a team that consistently delivers responsive, client-centered services that promote housing retention and well-being. You'll support employees in navigating complex situations, strengthen partnerships with internal and external stakeholders, ensure compliance and documentation quality, and help create an environment where both clients and employees can thrive.

The Role

• Supervise, coach, and develop Case Managers and Tenant Services Coordinators through regular supervision, training, mentorship, performance management, and professional growth opportunities.
• Provide hands-on support for complex client situations, including case consultation, crisis response, joint meetings, problem-solving, and service coordination.
• Facilitate Multidisciplinary Approach to Services (MAS) meetings and coordinate care planning with internal teams, property management, community providers, and external service partners.
• Promote Housing First, trauma-informed, strengths-based, and client-centered practices across all aspects of service delivery.
• Review and monitor caseloads, service plans, referrals, assessments, client documentation, and HMIS entries to ensure quality, timeliness, accuracy, and compliance.
• Conduct file reviews, documentation audits, and quality assurance activities to support adherence to organizational, contractual, and funding requirements.
• Monitor program performance, housing outcomes, and service data to identify trends, strengthen operations, and support continuous improvement efforts.
• Carry a caseload and provide direct case management services as needed to support staffing, operational needs, housing stability, and positive client outcomes.
• Foster a team culture of accountability, collaboration, continuous learning, and service excellence.

Desirable Candidate Profile

• Bachelor's degree in Social Work, Human Services, Psychology, or a related field, or an equivalent combination of education and experience.
• Minimum five (5) years of progressively responsible experience in case management, social services, or a related human services setting.
• One to two years of lead or supervisory experience supporting employee development and service delivery.
• Experience providing services to individuals and families experiencing homelessness, preferably within Permanent Supportive Housing or other housing-focused programs.
• Experience supervising, coaching, or mentoring employees in a client-centered service environment.
• Valid California driver's license required.

Key Competencies

• Strong knowledge of case management, service planning, documentation standards, and client-centered engagement practices.
• Understanding of Housing First, trauma-informed care, harm reduction, conflict resolution, and strengths-based approaches.
• Demonstrated ability to coach, mentor, and develop high-performing teams.
• Strong problem-solving, crisis intervention, and decision-making skills.
• Ability to analyze program data, monitor performance metrics, and support quality improvement initiatives.
• Experience reviewing documentation and ensuring compliance with program, contractual, and funding requirements.
• Excellent communication and relationship-building skills with clients, employees, community providers, and multidisciplinary teams.
• Proficiency with HMIS, case management databases, Microsoft Office, and related information systems.
• Ability to manage competing priorities in a dynamic, fast-paced environment.
• Commitment to serving individuals experiencing homelessness with compassion, respect, empathy, empowerment, and dignity.

Work Schedule

This is a full-time leadership position supporting Permanent Supportive Housing programs located throughout the community. The typical schedule is Monday through Friday; however, operational needs may occasionally require schedule flexibility to support employee supervision, client needs, crisis response activities, meetings, or program operations across multiple locations.

Compensation & Benefits

The anticipated starting pay range for this role is $27.63 to $31.77 per hour, paid bi-weekly. Final placement and starting salary will be determined based on the candidate's experience, qualifications, certifications, and internal equity considerations.

Father Joe's Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being.

Why Join Father Joe's Villages

Join an organization deeply rooted in Compassion, Respect, Empathy, Empowerment, and Dignity. Make a meaningful impact by helping individuals and families maintain housing stability and improve their quality of life. Work alongside a collaborative, mission-driven team committed to Housing First principles and trauma-informed care. Grow your leadership skills while supporting a dedicated team that helps clients build brighter futures and lasting stability.

Conditions of Employment

Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, driving record review, and other requirements relevant to the role. These checks are conducted following a conditional offer of employment.

Equal Employment Opportunity

Father Joe's Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.