Veterinary Client Service Representative

Veterinary Client Service Representative CanyonVet New Braunfels Full-time: 4x10, rotating Saturdays New Braunfels, TX About You You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary hospital. You’re comfortable managing appointment scheduling, multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience. Your Experience & Skills Must have veterinary medicine experience Excellent customer service and clear, professional communication Self-motivated with the ability to work independently and stay organized Collaborative, dependable team player Comfortable answering and routing calls on multi-line phone systems Working knowledge of Microsoft Office (Outlook, Word, Excel) Familiar with standard office equipment (printers, scanners, copiers) Strong problem-solving skills and attention to detail Job responsibilities Answer phones; greet clients and patients Schedule appointments and coordinate visit details Support the check-in and check-out process to ensure a smooth client experience Accurately enter client information, collect payments, and provide receipts Update patient accounts as needed Maintain an individual cash box and balance it at the end of each shift Consistently deliver exceptional customer service in a positive, professional manner Keep the reception area clean and organized Stock pet food, retail items, and office supplies Complete additional tasks as assigned You’ll Grow with Us Our vast, diverse, and free library of continuing education courses - ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospital Benefits - our care in action Competitive pay 401(k) with employer match Mental health resources, including easy access to therapy through Lyra Health Paid parental leave Purr-ental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance *Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. #J-18808-Ljbffr Stryker Corporation