Member Service Associate

Introduction Fort Bragg Federal Credit Union is a growing organization that values trust, commitment and integrity. We are seeking a teller who is customer‑oriented, efficient, and able to provide a high level of service to our members. What We Offer Competitive salaries, comprehensive benefits, and opportunities for advancement in a supportive, professional environment. Fort Bragg Federal Credit Union is an Equal Opportunity Employer. Applicants have rights under Federal Employment Laws. Responsibilities Process all transactions, including loan payments, share deposits, share draft deposits, share withdrawals, share draft withdrawals and account transfers, in a timely and efficient manner. Provide money orders and savings bond redemptions. Interview members and potential members regarding all Credit Union services, member eligibility, benefits, and responsibilities, and explain features and benefits of products and services. On a rotating basis, work the reception/first impression desk to assist in directing member traffic, answering inquiries and signing in members for service. Establish primary share account numbers and prepare documents for input into the computer system, payroll deductions or direct deposit. Interview and determine eligibility and assist members in regards to share and share draft information, Term Share, IRA and Utility Deposit Waiver Program information and applications. Process share draft reorders, mini‑statements, account researches, changes of address, and provide account information to the member. Assist members in the reconciliation of their accounts, issue stop payment notices and other exception items, monitor overdraft reports and determine if overdrawn accounts can be collected, and make necessary transfers from accounts. Balance in a timely and efficient manner and maintain a secured cash drawer at all times. Report any and all outages to the Supervisor. Provide member assistance with telephonic withdrawal requests, share-to-share transfers, inquiries and general information regarding credit union services. Send bank‑to‑bank wires and commercial money orders as requested. Verify and properly process mail transactions. Maintain a neat and orderly workstation and adequate supplies for transaction needs. Other Duties and Responsibilities Balance and/or verify ATM deposits. Complete monthly membership reports. Maintain confidentiality when filing Currency Transaction Report (CTR) and SAR. Review SMURF reports. Review 3 Deposit Report. Approve Remote Deposit Capture eDeposits on a daily basis as well as registration requests. Image negotiable instruments on Branch Capture. Comply with the Federal Bank Secrecy Act, Anti‑Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Perform other duties as assigned by management. Verify FINCen AML alerts on a weekly basis for suspicious and unusual activities. Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training High School Diploma. Annual completion of mandatory Bank Secrecy Act, OFAC, and Red Flag Identity Theft training. Prior Experience 6 months to 1 year of cash handling and customer service experience required. Previous banking or credit union experience is helpful. Interpersonal Skills Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information. Other Special Skills and Abilities Strong communication skills and the ability to communicate effectively with members either in person or on the phone. Strong working knowledge of the products and services offered by the Credit Union and the ability to recognize needs and recommend product or service solutions. Good math skills and an aptitude for figures. Ability to work in a high‑paced environment. Flexibility is important and the ability to handle multiple priorities at once. Ability to maintain confidentiality with member and credit union information. Physical Demands The position frequently involves bending, stooping, kneeling, standing, walking, lifting (up to 20 lbs), pushing and/or pulling. This position may also travel to other branches for staffing coverage. Working Conditions Minimal adverse working conditions. Some fluctuations in temperature are experienced in an office setting. Employees may need to work beyond normal working hours, pending organizational needs. #J-18808-Ljbffr