Card Services Assistant Manager

Job Description

Job Description

We are seeking an experienced Card Services Assistant Manager to support the day-to-day operations of our Card Services Department and help lead a team dedicated to providing accurate, efficient, and exceptional service to our members.

In this role, you will provide direction, coaching, and support to Card Services staff while assisting management with department operations, employee development, fraud prevention, disputes, compliance, reporting, and process improvements. You will serve as a key resource for both employees and members, helping resolve escalated issues and ensuring card operations are conducted in accordance with credit union policies and regulatory requirements.

What You'll Do

• Assist with the daily operational oversight of debit and credit card services and processing activities.
• Provide daily direction, coaching, training, and support to Card Services staff.
• Assist with supervising, developing, and motivating employees, including coaching, performance management, corrective action, and annual reviews.
• Serve as a resource for employees and assist with escalated member and operational issues.
• Coordinate follow-up on lost or stolen cards and fraudulent activity to help minimize losses to the credit union.
• Monitor cardholder and dispute activity to identify potential fraud and support proactive fraud prevention.
• Respond to and resolve cardholder disputes in accordance with applicable regulations and credit union policies.
• Analyze card data, usage, and trends and make recommendations regarding card limits, rewards, and other card programs.
• Oversee instant-issue card programs, expedited card orders, card stock, and related supplies.
• Assist with monitoring card performance and identifying opportunities to improve operations and member service.
• Assist management with departmental reporting, audits, projects, and process improvement initiatives.
• Assist with managing vendor relationships and resolving Card Services issues.
• Ensure department activities are completed accurately and in compliance with credit union policies, procedures, and applicable federal and state regulations.
• Support management in achieving departmental and organizational goals.
• Promote a positive, professional service culture and an exceptional experience for members and internal partners.

What We're Looking For

• High school diploma or equivalent.
• Minimum of 5 years of Card Services leadership experience , preferably within a credit union or financial institution.
• Strong knowledge of debit and credit card operations, fraud prevention, and dispute processes.
• Knowledge of applicable federal and state banking and credit union regulations.
• Strong PC skills and proficiency with Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to effectively train and develop employees on card operations, rules, and regulations.
• Strong leadership and interpersonal skills with the ability to coach, motivate, and provide direction to staff.
• Commitment to accuracy, compliance, and exceptional member service.

Why Join Us?

As the Card Services Assistant Manager , you'll have the opportunity to make a meaningful impact by developing employees, strengthening card operations, supporting fraud prevention, and improving the member experience . This is a great opportunity for an experienced Card Services professional who is ready to take the next step in their leadership career.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

Card Services Assistant Manager- $80,000 to $100,000 annually 

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Monday through Friday 9:00 am to 6:00 pm