Director of Housekeeping

Omni Hotel at the Battery Atlanta
Serving as a cornerstone of northern Atlanta's newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves, located within steps of Truist Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between.
Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.
Overview:
Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As our heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place, and supports a positive work environment for all associates.
Responsibilities:
* Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
* Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
* Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies, and record all data pertaining to the Housekeeping department.
* Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel.
* Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
* Effectively coach and counsel associates and managers as needed and complete performance evaluations.
* Maintains open and clear communication with all departments and guests to ensure consistent service.
* Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
* Close coordination and communication with other internal departments.
* Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
* Oversees staff scheduling, Kronos and payroll cost controls.
* Maintains Housekeeping turnover to an acceptable level.
* Directly control the issuance and retrieval of associate uniforms.
* Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
* Directly control the key control program for all Housekeeping associates.
* Monitor all guest requests to ensure they are met within the prescribed time limits.
* Inspect and tour all public areas several times daily.
* Inspect all VIP rooms daily.
* Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
* Develop master cleaning schedules and administer accordingly.
* Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
* To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
* Champions the All In Omni culture.
Qualifications:
* Minimum 2 years of Housekeeping Management experience in hospitality is required.
* Previous experience in luxury hotel environment required.
* Must be able to work in a fast paced environment.
* Must be able to multitask.
* Must be able to stand and walk for an extended period of time or for an entire shift.
* Must be able to move, lift, carry, push, pull, and place objects weighing up to 75lbs without assistance.
* Must be able to push and pull carts and equipment weighing up to 250lbs on a regular and continuing basis.
* Must be able to work flexible shifts including afternoons, evenings, weekends and holidays.
* Must have the ability to lead, motivate and develop others.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.