Coordinator Customer Sales & Service

Job Description Are you passionate about delivering exceptional customer experiences? Join SIXT as a Coordinator Customer Sales & Service and become an essential part of our Customer Sales & Service team. In this role, you'll serve as a trusted resource for our customers, assisting with reservations, billing inquiries, and service-related concerns while delivering the premium experience that sets SIXT apart. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to providing world-class customer service, we'd love to hear from you.

YOUR ROLE AT SIXT

Deliver a premium customer experience by responding to inbound customer contacts within established service level expectations Assist customers with reservations, vehicle selection, rental modifications, billing inquiries, and general service-related requests to ensure a seamless rental experience Resolve customer concerns by utilizing active listening, sound judgment, and effective de-escalation techniques while providing timely and accurate solutions Partner with internal teams across North America and global departments to resolve customer requests efficiently and effectively Maintain accurate documentation of customer interactions while utilizing CRM systems and internal tools to ensure consistent service Consistently achieve performance, quality, productivity, and customer satisfaction goals while representing the SIXT brand with professionalism

ABOUT YOU

Education: High School diploma or equivalent required; Associate degree preferred Experience: 2-3 years of customer service experience with a strong focus on customer support, conflict resolution, and problem-solving Technical Skills: Proficient with Microsoft Office applications, CRM platforms, and the ability to navigate multiple systems in a high-volume environment Communication: Excellent verbal and written communication skills with strong interpersonal abilities and a customer-first mindset Organization: Highly organized with strong attention to detail, the ability to multitask, prioritize responsibilities, and manage time effectively Professionalism: Adaptable, success-driven, and committed to delivering exceptional service while contributing positively to a collaborative team environment

WHAT WE OFFER

Paid Time Off & Sick Leave – Enjoy paid vacation, sick leave, and company holidays that support a healthy work-life balance Comprehensive Benefits – Access medical, dental, vision, life insurance, critical illness, hospital indemnity, pet insurance, and a 401(k) retirement plan Career Growth – Build your career with one of the world's fastest-growing mobility companies through training and internal advancement opportunities Employee Perks – Take advantage of exclusive employee rental discounts and other company benefits Collaborative Culture – Join a supportive, team-oriented environment where your contributions make a meaningful impact Global Brand – Be part of an international organization recognized for innovation, premium service, and continuous growth

COMPENSATION & SCHEDULE

Starting Pay: $19.50 per hour Monthly Performance Bonus: Earn up to $500 per month Schedule: Full-time position, must be available to work weekends Work Arrangement: Completely Onsite at our Tulsa, OK Regional Office Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Department: Customer Service Legal Entity: Sixt Rent a Car, LLC.