Support & Implementation Engineer

Location: Austin, TX Department: Customer Success / Technical Operations Employment Type: Full-Time Level: Mid to Senior About the Role At Living Security , we turn people into a company’s greatest defense. As a Support & Implementation Engineer , you’ll help our enterprise customers move from detection and response to prediction and prevention — delivering smooth implementations, seamless integrations, and world-class technical support across our AI-native Human Risk Management platform . You’ll work hands-on with customers and internal teams to activate, integrate, and optimize Living Security solutions — helping organizations predict and prevent workforce risk in the AI era. What You’ll Do Act as a trusted technical advisor for customers, partners, and internal teams — solving challenges across identity, data ingestion, and integrations. Support enterprise IT and security teams in configuring access management, provisioning, and data pipelines. Own the setup and deployment of Living Security’s phishing simulation and behavioral analytics products. Collaborate with Customer Success Managers to design onboarding plans that accelerate customer time-to-value. Troubleshoot complex integration issues, leveraging automation, scripting, and AI-assisted tools for fast resolution. Continuously refine internal playbooks, knowledge bases, and automation flows that enhance support quality and speed. Share learnings, build scalable processes, and help shape the technical culture as Living Security grows. What You Bring 5+ years in a technical support, integration, or implementation role within a SaaS environment. Experience with identity and authentication frameworks (Okta, Azure AD, SAML, OAuth, SCIM, LDAP). Working knowledge of REST APIs, JSON, SQL, and data transformation tools (e.g., Logstash, NiFi, Talend). Familiarity with email infrastructure (SPF/DKIM/DMARC), mail gateways, and phishing simulation setup. Strong communication skills — able to translate technical details into clear, actionable guidance. Curiosity, adaptability, and comfort experimenting with AI and automation tools. Passion for solving complex problems and improving the customer experience. Bonus Points For Experience with SIEM tools (Splunk, QRadar, Elastic Stack). Basic scripting (Python, Bash, or PowerShell). Background in cybersecurity, identity management, or risk platforms. About Living Security At Living Security , we pioneered Human Risk Management (HRM) and now lead its evolution into AI-Native Workforce Risk Management — empowering enterprises to predict and prevent workforce risk before it happens. Our platform combines behavioral, identity, and threat data with explainable AI and autonomous execution to protect the 10% of users who create risk — and celebrate the 78% who reduce it. Proven outcomes: 50% reduction in risky users 60% faster remediation With the industry’s largest HRM dataset and a mission to make security human, Living Security helps organizations act early, intelligently, and at scale. Why You’ll Love Working Here We’re a team of innovators and builders redefining what security looks like when people and AI work together. We live our values every day: Be a Good Human – Lead with empathy, integrity, and respect. Play to Win – Pursue excellence and measurable outcomes. Innovate for Outcomes – Build solutions that deliver real, validated impact. Customer Success Obsessed – Drive outcomes, not dashboards. Climb Together – Collaborate, celebrate, and grow as one team. We offer competitive compensation, equity, comprehensive benefits, flexible work, and a mission-driven culture that rewards curiosity, ownership, and impact. How to Apply Ready to join us? Submit your application below and help redefine how the world predicts and prevents workforce risk. Living Security is proud to be an Equal Opportunity Employer , committed to building an inclusive, equitable, and empowering workplace for all employees. #J-18808-Ljbffr