Assistant General Manager - Multiple Franchise Locations

Multiple franchise locations in Philadelphia and Montgomery County

Position summary

We’re seeking a hands-on, results-driven Assistant General Manager to oversee the daily operations and performance of multiple franchise locations. This leader will develop strong teams, maintain consistent brand and operational standards, deliver an excellent customer experience, and meet financial and growth goals across all assigned locations.

Key responsibilities

• Oversee daily operations across multiple locations and ensure consistent execution of franchise standards, policies, and procedures.
• Assist in the recruitment, training, coaching, and retention of location managers and team members to build a strong leadership team.
• Monitor sales, labor, inventory, expenses, and other key performance indicators; create the necessary action plans to improve results.
• Ensure each location delivers excellent customer service and responds promptly to customer concerns.
• Maintain compliance with company, franchise, health and safety, employment, and other applicable requirements.
• Conduct regular site visits, operational reviews, and standards assessments.
• Support marketing initiatives, local promotions, and sales-growth opportunities.
• Identify operational challenges, resolve escalated issues, and share best practices across locations.
• Prepare accurate reports and communicate performance, staffing needs, risks, and opportunities to ownership.

Qualifications

• Experience managing multiple locations in a franchise, restaurant, retail, hospitality, or comparable business.
• Demonstrated ability to lead managers, develop teams, and improve operational and financial performance.
• Strong understanding of budgeting, labor planning, inventory control, and performance metrics.
• Excellent communication, problem-solving, organization, and customer-service skills.
• Ability to travel regularly among assigned locations and work varied hours when business needs require.
• Proficiency with point-of-sale, scheduling, inventory, and reporting systems.

Success measures

Success in this role will be measured by location-level sales and profitability, customer satisfaction, staffing and retention, operational consistency, compliance, and progress toward agreed business goals.