Customer Supply Chain Manager

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Your role at Clorox:

The Customer Supply Chain Manager (CSCM) is a critical owner within Clorox Logistics, accountable for end-to-end orchestration of service, cost, cash, and growth for assigned customers.

The CSCM integrates Logistics into Sales, IBP, and Finance decision forums, using decision-safe data, cost-to-serve insights, and scenario analysis to make and communicate clear trade-off decisions. Success in this role requires strong financial acumen, disciplined operating rigor, and the ability to translate complexity into actionable recommendations and strategies that accelerate smart growth while protecting cost and service outcomes.

In this role, you will:

End-to-End Customer & Network Ownership

• Own end-to-end customer supply chain performance across order-to-cash, including service, inventory, cost-to-serve, fines, cash, and compliance outcomes.

• Act as the primary supply chain integrator for assigned customers, connecting Sales, IBP, Planning, Logistics, Finance, Order Management, Transportation, and external partners.

• Serve as the subject-matter expert on Clorox supply chain programs and Customer supply chain behaviors, constraints, and opportunities; use these insights to influence commercial and operational decisions.

• Represent Logistics in cross-functional decision forums with clear ownership and accountability, reducing escalation and enabling faster decisions.

Decision-Safe Analytics & Digital Fluency

• Develop and apply decision-safe analytics to enable faster, more consistent decisions as automation and AI increase.

• Interpret dashboards, system outputs, and AI-enabled insights to assess service, cost, and growth implications.

• Focus analytics on a small set of decision-critical inputs ("golden inputs") embedded directly into planning and operating workflows.

• Use objective analytics to anticipate risk, demand shifts, service instability, and cost exposure.

Cost-to-Serve & Financial Acumen Leadership

• Own customer-level cost-to-serve analysis, including transportation, warehousing, inventory positioning, fines, service recovery, and operational touches.

• Quantify financial impacts of service model decisions, customer collaboration efforts, and operational improvement initiatives.

• Translate freight spend, fines, and service variability into targeted, high-ROI corrective actions.

• Partner closely with Finance to improve forecasting accuracy, accrual discipline, and proactive management of logistics spend and fines risk.

• Understand and communicate working-capital and cash impacts associated with inventory, dwell, and service decisions.

Trade-Off & Scenario Decision Making

• Partner with Sales, IBP, and Finance to evaluate scenarios tied to demand volatility, promotions, capacity constraints, and growth initiatives.

• Lead fact-based trade-off discussions that balance service commitments, cost discipline, cash impact, and growth priorities.

• Clearly communicate recommendations, assumptions, risks, and downstream impacts to senior stakeholders.

• Operate within defined decision rights, resolving trade-offs at the lowest appropriate level and escalating only when thresholds are exceeded.

• Reinforce governance clarity on which growth bets are approved, paused, or exited based on service and cost realities.

Operational Rigor & Continuous Improvement

• Drive performance across KPIs including order fill, OTIF, inventory health, on-shelf availability, customer compliance, and cost-to-serve.

• Lead structured root-cause problem solving (e.g., A3 / 5 Whys) on service misses, fines, and cost variances.

• Hardwire standard work, clear process ownership, and repeatable controls across OTC and embedded Logistics activities.

• Establish and sustain standard operating rhythms (weekly and monthly reviews) with clear owners, actions, and outcomes.

Customer Collaboration & External Partnerships

• Enable segmented service models by customer, channel, and portfolio aligned to customer value and cost-to-serve profiles.

• Support disciplined customer collaboration using shared scorecards, analytics, and improvement roadmaps.

• Quantify the financial value of customer collaboration efforts to focus resources on the highest-return opportunities.

• Partner with 3PLs and carriers to drive innovation, execution reliability, and efficiency through data-driven performance management.

What we look for:

Required

• 3-5+ years of experience in supply chain, logistics, or customer operations within a CPG, retail, or complex distribution environment.

• Strong analytical capability with a demonstrated ability to convert data into clear business decisions.

• Proven experience performing cost-to-serve analysis, evaluating trade-offs, or supporting financially grounded decision-making.

• Ability to synthesize service, cost, cash, and growth impacts and communicate them clearly to cross-functional and senior stakeholders.

• Experience operating in ambiguity while maintaining accountability, discipline, and forward momentum.

• Strong cross-functional partnering skills across Sales, Finance, Planning, and Operations.

Technical & Digital Fluency

• Proficiency in Power BI, Excel, SAP/S4, WMS/TMS, or comparable planning and execution tools.

• Ability to question system outputs, interpret AI-enabled recommendations, and apply insights to real decisions.

• Comfort working with forecasts, inventory signals, service metrics, and financial data in fast-moving environments.

Leadership & Ways of Working

• Owner mindset with bias toward action, disciplined decision-making, and accountability over escalation.

• Strong financial acumen; understands profit drivers, cost levers, and service-to-cash trade-offs at the customer and network level.

• Clear, concise communicator who can lead constructive conflict and align diverse stakeholders around data-based decisions.

• Growth mindset with curiosity, learning agility, and comfort adopting new tools, analytics, and ways of working.

What Success Looks Like

• Decisions are made faster with clearer ownership and fewer escalations.

• Cost-to-serve, fines, and service variability are proactively managed rather than reactively absorbed.

• Analytics are embedded into day-to-day decisions, not retrospective reporting.

• Customer collaboration delivers measurable financial and service value.

• Stakeholders trust the CSCM as a business partner who brings clarity, rigor, and ownership to complex trade-offs.

#Li-Hybrid

Workplace type:

Hybrid

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more ( .

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

-Zone A: $109,400 - $210,000

-Zone B: $100,300 - $192,500

-Zone C: $91,200 - $175,000

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

Who we are.

We champion people to be well and thrive every single day. We're proud to be in every corner of homes, schools, and offices-making daily life simpler and easier through our beloved brands. Working with us, you'll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what's possible and work with purpose to make a difference in the world.

This is the place where doing the right thing matters.

Doing the right thing is the compass that guides every decision we make-and we're proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo.

Our commitment to diversity, inclusion, and equal employment opportunity.

We seek out and celebrate diverse backgrounds and experiences. We're always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here ( .

The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more to Know Your Rights ( .

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The Clorox Company and its subsidiaries are an EEO/AA/ Minorities/Women/LGBT/Protected Veteran/Disabled employer.