Executive Assistant to the Chief Customer Experience Officer

Job Description

Job Description

Please Note: This is an in-office position which will require working at our Draper, UT headquarters . Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR's impact on setting people free to do great work. Join us in reimagining the future of HR!

Essential Job Duties

BambooHR is seeking a highly skilled, proactive Executive Assistant to serve as a trusted partner to our Chief Customer Experience Officer. This role extends well beyond traditional administrative support. We are looking for someone who understands how to create executive leverage—anticipating needs, connecting priorities across the customer organization, improving workflows, and ensuring the executive is prepared to communicate clearly and make informed decisions.

The ideal candidate is an exceptional operator with strong business judgment, presentation skills, financial acumen, and curiosity about AI and emerging technology. You will help transform customer data, organizational updates, and early ideas into executive-ready insights and materials while keeping a complex, fast-moving organization aligned.

You will:

• Strategic Executive Partnership
  • Serve as a trusted partner to the Chief Customer Experience Officer, anticipating needs and proactively advancing priorities.
  • Develop a strong understanding of company strategy, the customer journey, customer segments, strategic accounts, retention drivers, and key customer metrics.
  • Help prioritize the executive's time based on customer and business impact—not simply calendar availability.
  • Operate confidently in ambiguity, knowing when to act independently and when executive input is needed.
• Executive Presentations and Communications
  • Partner on Board, Executive Team, QBR, annual planning, customer health, retention, churn, Voice of the Customer, and customer journey presentations.
  • Synthesize complex information into clear narratives that explain what is happening with customers, why it matters, and what action or decision is needed.
  • Review materials for storyline, clarity, audience, supporting data, business impact, potential questions, and overall readiness.
  • Create executive summaries, slide headlines, talking points, speaker notes, briefing documents, and anticipated Q&A.
  • Maintain strong quality and consistency across executive communications.
• AI and Customer Intelligence
  • Use approved AI tools—including ChatGPT, Claude, Microsoft Copilot, and emerging technologies—to improve the quality and speed of executive work.
  • Synthesize customer feedback, survey comments, meeting notes, support trends, and other approved data sources to identify themes and emerging issues.
  • Create customer briefings covering relationship history, sentiment, open concerns, risks, opportunities, stakeholders, and desired outcomes.
  • Use AI to structure presentations, sharpen narratives, identify missing information, summarize data, and pressure-test recommendations.
  • Identify opportunities to automate repeatable work while following company privacy and data-security requirements.
• Business and Financial Support
  • Build familiarity with Customer Experience budgets, forecasts, headcount, retention performance, customer health metrics, and revenue impact.
  • Support budget reviews and financial discussions by gathering information, organizing materials, and identifying gaps.
  • Help connect customer experience investments and initiatives to measurable business outcomes.
  • Partner effectively with Finance, Sales, Product, Marketing, and Customer Experience leaders to ensure the executive has timely and accurate information.
• Executive Operations and Customer Readiness
  • Strategically manage a complex calendar, balancing immediate requests with customer and organizational priorities.
  • Coordinate executive travel, customer meetings, site visits, leadership sessions, planning meetings, offsites, and customer events.
  • Ensure the executive enters important meetings with the necessary context, customer history, metrics, materials, stakeholder information, talking points, and decisions required.
  • Capture decisions, commitments, owners, and deadlines—and help drive consistent follow-through.
  • Build trusted relationships across Customer Experience, Product, Sales, Marketing, Finance, Operations, and executive leadership.
  • Identify operational friction and improve how the executive and Customer Experience organization work.

What You Need to Get the Job Done

• Significant experience supporting a C-suite executive or senior business leader in a fast-paced organization.
• Exceptional judgment, discretion, organization, and attention to detail.
• Strong business acumen and the ability to understand customer strategy, financial information, performance metrics, and organizational priorities.
• Demonstrated experience developing or improving executive-level presentations and communications.
• Confidence using AI tools to synthesize information, identify themes, improve workflows, and produce high-quality first drafts.
• Advanced proficiency with Google Workspace or Microsoft Office, particularly presentation and spreadsheet tools.
• Excellent written and verbal communication skills, with the ability to tailor information for Board, executive, employee, and customer audiences.
• A proactive mindset and a track record of identifying gaps, solving problems, and moving work forward without requiring constant direction.
• The ability to manage competing priorities with calm, flexibility, and professionalism.

Success in this role means the Chief Customer Experience Officer is better prepared, sees customer insights faster, communicates more clearly, and remains focused on the highest-impact customer and business priorities. This is an opportunity for an accomplished Executive Assistant to become an essential partner to the executive and a meaningful contributor to the effectiveness of the broader Customer Experience organization.

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. 

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. 

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
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