Ecommerce Operations Manager

Addison Group

Job Description

E-Commerce Operations Manager

Direct Hire Opportunity - Must be authorized to work in the United States now and in the future without assistance

Pay: 100-115K, medical, dental, vision, 401K match

We are partnering with a growing client that is actively interviewing and ready to hire an experienced E-Commerce Operations Manager to lead and optimize their direct-to-consumer and B2C fulfillment operations.

This is a high-impact leadership role responsible for overseeing the full order lifecycle — from order placement through delivery, returns, carrier management, and fulfillment systems optimization. The ideal candidate will thrive in a fast-paced, growth-oriented environment and bring a strong operational mindset focused on scalability, efficiency, and customer satisfaction.

Key Responsibilities

Manage end-to-end order fulfillment operations across D2C and B2C channels
Oversee daily order flow, fulfillment execution, shipping performance, and exception management
Lead relationships with 3PLs, warehouse partners, and shipping carriers including UPS, FedEx, USPS, and regional providers
Negotiate carrier contracts, optimize shipping costs, and monitor delivery performance
Manage returns and reverse logistics operations, including refund and exchange processes
Lead and support a small operations team including fulfillment, logistics, and returns coordinators
Partner cross-functionally with Customer Experience, Finance, Manufacturing, and Supply Chain teams
Own and improve operational systems including OMS, WMS, ERP, and e-commerce platform integrations
Develop operational dashboards and KPIs focused on fulfillment accuracy, shipping performance, cost per order, and return rates
Identify automation and process improvement opportunities to support company growth

Required

5+ years of experience in e-commerce operations, fulfillment, logistics, or related operational leadership roles
Experience managing 3PLs, warehouse operations, and carrier relationships
Strong understanding of OMS, WMS, ERP integrations, Shopify or similar e-commerce platforms
Strong analytical and reporting skills with experience using Excel, Google Sheets, and BI tools
Proven experience improving fulfillment operations within a high-growth environment
Strong communication and cross-functional collaboration skills

Preferred

Experience supporting both B2C marketplace and D2C website fulfillment models
Background within consumer products, manufacturing, food & beverage, or related industries
Prior leadership experience managing small operational teams
Familiarity with freight claims, carrier compliance programs, and shipping insurance

If you are interested in learning more, apply now!

Apply

Vacancy posted 8 days ago

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