Ophthalmic Assistant

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Job Summary

Under the supervision of a licensed clinician, the Certified Ophthalmic Assistant (COA) plays an important role in delivering high-quality, patient-centered care in outpatient ophthalmology clinics and procedural settings. This position combines hands-on clinical care, diagnostic testing, and patient interaction to support ophthalmologists and the broader care team in evaluating and treating a variety of eye conditions.

Essential Functions

• Perform ophthalmic testing, vision assessments, and diagnostic imaging to support the evaluation, diagnosis, and treatment of eye conditions.
• Obtain and document patient histories, visual acuities, vital signs, and other relevant clinical measurements.
• Administer ophthalmic medications and diagnostic eye drops as directed and in accordance with established clinical protocols.
• Assist ophthalmologists with office-based procedures, including laser treatments, injections, cryotherapy, and oculoplastic procedures.
• Prepare patients, examination rooms, and procedural areas for examinations and treatments, ensuring a safe and efficient clinical environment.
• Maintain ophthalmic equipment by performing routine cleaning, calibration, and maintenance in accordance with manufacturer guidelines and infection prevention standards.
• Monitor and organize medical supplies and ophthalmic equipment to ensure availability for daily clinical operations.
• Handle, label, store, and transport specimens, instruments, and medications in accordance with safety protocols and regulatory requirements.
• Support clinic operations through administrative responsibilities, including patient call triage, electronic in-basket management, and other assigned duties.
• Provide clinical and operational support across ophthalmology clinics and locations as needed.
• Communicate compassionately and effectively with patients, families, clinicians, and other members of the care team to promote a positive patient experience.
• Maintain accurate and timely documentation of patient care, test results, and other clinical information in the electronic medical record.
• Follow hospital policies, clinical protocols, and applicable regulatory and accreditation standards to maintain patient safety and quality of care.

Qualifications

Education High school diploma or equivalent required.

Experience cannot be substituted for the required education.

• Licenses and Credentials - Certified Ophthalmic Assistant (COA) credential through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.
• Experience - 0–1 year of experience in a supervised ophthalmology clinic required, or completion of an International Council of Accreditation (ICA) Assistant-level training program.

Knowledge, Skills & Abilities

• Knowledge of ophthalmic terminology, ocular anatomy and physiology, common eye conditions, ophthalmic procedures, and medications.
• Strong interpersonal and customer service skills, with a commitment to compassionate, patient-centered care.
• Ability to support patients across a range of ages and physical and cognitive abilities.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills, with the ability to prioritize responsibilities in a fast-paced clinical setting.
• Ability to work independently while collaborating effectively with a multidisciplinary care team.
• Sound judgment, critical thinking, and problem-solving skills within the scope of the role.
• Proficiency with computers, electronic health records, and Microsoft Office applications.

Additional Job Details (if applicable)

Remote Type Onsite Work Location 800 Huntington Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

Base Pay and Benefits

• Pay Range $17.71 - $24.94/Hourly
• Grade 3

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

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About Mass General Brigham

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.