General Manager - Greater St. Louis Area

General Manager - Greater St. Louis Area

Community | Action | Recognition | Experience

Our vision is to be the elite health and fitness provider in every community we serve.

Our mission is to provide the best experience for everybody to improve their quality of life through fitness.

The general manager partners with senior leaders to align club priorities with the organization's mission, vision, and goals. They lead by example, collaborating with various teams, holding staff accountable, and ensuring exceptional member experiences. Success in this role means keeping the club clean, functional, and friendly while creating an environment where employees and members thrive.

Compensation & Benefits

• Employee Stock Ownership Plan (ESOP): As an employee-owner, you'll earn shares in the company at no cost to you, building long-term wealth as the company grows.
• Additional Earning Potential: Eligible for monthly commission and bonus opportunities, based on performance
• Additional Perks & Benefits: Comprehensive benefits package including health, dental, vision, and more!

Core Responsibilities

Operational Excellence

• Lead day-to-day club operations, ensuring a clean, functional, and friendly environment at all times.
• Partner with the operations, IT and maintenance teams to proactively address and resolve facility issues.
• Ensure all company policies, procedures, and standards are consistently met.
• Manage scheduling, payroll, and labor budgets to operate efficiently.
• Hold staff accountable to performance standards and behaviors that reflect our values.

Leadership & Staff Development

• Recruit, hire, and onboard a high-performing team successfully.
• Provide ongoing coaching, training, and development to staff and personal trainers.
• Foster a culture of engagement, accountability, and fun that drives employee retention.
• Lead by example — visible, approachable, and actively involved in the daily member and employee experience.

Revenue Growth & Member Retention

• Drive membership sales and retention through exceptional service and consistent follow-up practices.
• Be the fitness expert in the club, develop personal trainers to grow client bases and deliver measurable results.
• Create and oversee programming that builds member engagement and loyalty.
• Actively manage KPIs, including membership growth, personal training revenue, and member satisfaction scores.
• Build strong relationships with members, ensuring needs are met and feedback is addressed quickly.

Community & Culture

• Represent the club within the local community, building partnerships and awareness.
• Promote a culture of inclusivity, motivation, and accountability that aligns with our mission.
• Inspire employees and members by celebrating milestones and results.

Qualifications

What success looks like:

• Membership and personal training meet or exceed monthly and quarterly targets.
• Staff are engaged, retained, and continuously developing.
• The club consistently reflects our promise of clean, functional, and friendly.
• Members consistently share positive feedback and remain loyal.
• Club fitness is recognized as a flagship premier health club in Saint Louis for service, culture, and results.

Education & Experience

• High school diploma or GED required; bachelor's degree preferred.
• 1–2 years of personal training experience preferred.
• Prior management experience required (fitness, retail, or service industry strongly preferred).

Certifications

• Certified in one or more nationally accredited personal training certifications (or able to obtain within 90 days of hire)
• CPR/AED certified (or able to obtain within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50 lbs.
• Daily physical activity includes lifting weights, squatting, bending, reaching, spotting, and standing for prolonged periods of time.

Why you'll love working for club fitness:

• Fun and supportive team – we're a team that knows how to have fun, works hard, and supports each other every step of the way.
• Employee owned – club fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in club fitness through our employee stock ownership plan (esop) and become employee owners.
• Career growth – we believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
• Local support – we're proud to be local to St. Louis, where club support is just one call away when you need it.
• Free memberships – you get free access to all our club locations because you deserve it.
• Discounts – enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
• Comprehensive benefits – full-time employees are eligible to enroll in our medical, dental, life, and voluntary disability insurance plans, and accrue paid time off.

Club fitness has been lifting up St. Louis since 1983. We care about St. Louis because we're from St. Louis. As an employee owned and operated health and fitness club, it's important to us to be more than just a place to lift weights. We provide the best experience for every BODY to improve their quality of life through fitness and that starts with our employees.