Good Hands Repair Network Inside Technician Consultant

Job Description The Property Good Hands Repair Network Inside Technician analyzes, evaluates, and processes mitigation, restoration, abatement, or mediation invoices for payment to ensure accurate payment amounts. The individual delivers compassionate, fast, fair, and easy-to-understand service to ensure customer retention. Working independently, the technician prioritizes and manages their own responsibilities and workload while consistently meeting production, quality, and customer service goals. Your Great Match You’re a great match for this role if you have mitigation, restoration, abatement, or mediation experience working with a vendor. Key Responsibilities Uses technical skills to ensure invoices reviewed are timely and proper Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts, or issues Training – Develop and Deliver Advises management on coaching and mentoring opportunities, assists in assessing unit needs for training and development, and may lead or facilitate formal training for adjusters, processors, or vendors Analyzes mitigation, abatement, and remediation bills to assess appropriateness of charges and detect duplicate billings Reinspects or reviews vendor mitigation, abatement, remediation, or estimates, makes corrections and recommendations, and determines correct settlement amounts Analyzes usage of mitigation, abatement, and remediation vendors and identifies ways to improve usage and vendor partnerships Vendor Management Develops, manages and audits relationships with vendors in the Allstate preferred vendor network File Documentation and Reporting Summarizes documents and enters into claim system notes, documents a claim file with notes, evaluations, and decision‑making process Preferred Qualifications This role is required to work a Pacific Time Zone schedule . Applicants from Pacific and Mountain time preferred. Property claims experience with mitigation, restoration, and abatement , including reviewing invoices and estimating settlement amounts. Strong organizational skills , in pending assignment management. One to two years of estimate proficiency in Xactimate preferred. IICRC certifications are a plus. Strong communication and customer focus , with the ability to explain decisions clearly and interact with empathy. Negotiation and vendor management skills , including resolving issues, addressing discrepancies, and partnering effectively with vendors. Analytical and problem‑solving skills , with the ability to review data, identify billing issues, and make sound decisions independently. Supervisory Responsibilities This job does not have supervisory duties. Skills Analytical Thinking, Claims Review, Communication, Negotiation, Property Claims, Repair Estimating, Task Organization, Time Management Compensation Compensation offered for this role is $56,000 - $93,250 and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. EEO and Fair Chance Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of veteran status. For jobs in San Francisco, information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster. This poster provides information concerning the laws and procedures for filing complaints of violations with the Office of Federal Contract Compliance Programs. To view the FMLA poster. This poster summarizes the major provisions of the Family and Medical Leave Act (FMLA) and tells employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Technology and Working Conditions Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. #J-18808-Ljbffr Wells Media Group