Bilingual Personal Injury Case Manager

Heritage Personal Injury Group Inc Bilingual Personal Injury Case Manager Atlanta, GA·Full time Apply for Bilingual Personal Injury Case Manager The Case Manager plays a pivotal role in ensuring exceptional customer service and facilitating the progression of client cases towards settlement. This position involves a diverse range of responsibilities, all aimed at efficiently managing cases through pre‑litigation stages and optimizing client outcomes. Responsibilities Coordinate all aspects of cases from start to pre‑litigation stages, ensuring smooth progress and adherence to protocols. Collect and analyze intake information and relevant documents to establish a comprehensive understanding of each case. Verify insurance coverage details and maintain regular communication with insurance companies to facilitate claims processing. Monitor and manage the medical care of clients, ensuring optimal treatment outcomes and avoiding unnecessary services. Thoroughly review settlement demand packages for accuracy and completeness in documentation. Analyze and interpret medical records and reports to extract relevant information for case progression. Negotiate medical insurance liens to minimize financial burdens on clients and maximize settlement amounts. Collaborate with attorneys to negotiate settlements for clients, ensuring favorable outcomes within legal boundaries. Organize and maintain electronic case files using a robust case management system for efficient tracking and accessibility. Communicate clearly and comprehensively with clients, providing information on the personal injury process and guiding them on necessary actions. Monitor and manage client treatment processes to align with case objectives and avoid unnecessary treatments. Maintain regular communication with claim adjusters, providing detailed documentation and case information for smooth claims processing. Create comprehensive settlement breakdowns to reduce client bills and maximize settlement amounts. Evaluate and make decisions on client loan approvals or denials based on case requirements and client needs. Collaborate with senior management to assess cases for potential litigation and coordinate necessary actions for case escalation when needed. Qualifications Bachelor's degree in a related field preferred. Previous experience in case management or a related field. Strong understanding of legal and insurance processes. Excellent organizational and communication skills. Proficiency in electronic case management systems and Microsoft Office Suite. Ability to work effectively in a fast‑paced, deadline‑driven environment. Attention to detail and ability to multitask effectively. Note: This job description outlines primary responsibilities and qualifications but is not exhaustive. Additional duties may be assigned as necessary. #J-18808-Ljbffr