Food & Beverage Manager

Job Overview:

The Food & Beverage Manager at The DoubleTree by Hilton Harrisonburg is responsible for overseeing all aspects of the food and beverage (F&B) operations. This role includes the management of restaurants, bars, catering services, and in-room dining. The F&B Manager ensures top-quality service, profitability, and guest satisfaction by driving operational efficiency, maintaining high standards of food safety, and leading a motivated team. The ideal candidate possesses leadership, financial acumen, and a passion for delivering exceptional culinary experiences.

Key Responsibilities:

Operational Oversight-

• Direct and manage the day-to-day operations of all food and beverage outlets, including restaurants, bars, room service, and catering.
• Ensure compliance with health and safety regulations, food hygiene standards, and Encore Hospitality policies.
• Develop and implement operational procedures to ensure efficient service delivery and guest satisfaction.
• Coordinate with kitchen staff to maintain high food quality standards and timely service.
• Oversee the design and update of menus, considering guest preferences, trends, and profitability.

Team Leadership & Development-

• Recruit, train, and mentor F&B supervisors, and staff.
• Foster a positive, team-oriented work environment.
• Conduct regular performance evaluations, providing constructive feedback and professional development opportunities.
• Ensure staffing levels meet operational needs while controlling labor costs.
• Organize and lead staff meetings to communicate goals, procedures, and new initiatives.

Guest Experience-

• Ensure the highest levels of guest satisfaction by monitoring service quality, addressing guest feedback, and implementing service improvements.
• Regularly interact with guests to gather feedback on food, service, and overall experience.
• Create a welcoming atmosphere in all dining outlets by ensuring staff provide prompt, friendly, and professional service.
• Monitor and maintain standards of presentation, cleanliness, and atmosphere across F&B venues.

Financial Management-

• Develop and manage budgets for all F&B operations, ensuring cost control and profitability.
• Monitor financial performance, analyzing sales, labor, and food cost reports, and take corrective actions when necessary.
• Negotiate contracts with vendors for supplies, ensuring the best quality and pricing.
• Conduct regular inventory audits and manage purchasing processes to reduce waste and maintain profitability.

Marketing & Events-

• Collaborate with the marketing team to develop and execute promotional strategies for F&B services.
• Work with the events team to plan and execute special events, banquets, and catering functions.
• Develop themed dining experiences or events to attract and retain guests.
• Stay informed of market trends and competitor offerings to ensure Encore Hospitality’s F&B services remain competitive and innovative.

Compliance & Safety-

• Ensure all F&B operations are compliant with local health, safety, and liquor regulations.
• Monitor proper handling of food, storage procedures, and cleanliness to meet or exceed industry safety standards.
• Implement and maintain Encore Hospitality’s sustainability and eco-friendly initiatives within F&B operations.
• Conduct regular safety meetings and training sessions to ensure staff knowledge of safety protocols.

Qualifications and Skills:

Education-

• Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field preferred.
• Certifications in food safety and alcohol service are required.

Experience-

• Minimum of 3 years of experience in food and beverage management, with at least 1-2 years in a senior leadership role.
• Experience in high-volume F&B operations, including fine dining, banquets, and bars.
• Proven track record of managing P&L, driving revenue, and controlling costs.
• Experience working in a luxury hotel or resort environment is preferred.

Skills-

• Strong leadership and people management skills.
• Excellent communication, interpersonal, and customer service skills.
• Financial acumen, including budget management, cost control, and profit optimization.
• In-depth knowledge of food service regulations, health and safety protocols, and liquor laws.
• Creativity in menu development, event planning, and marketing strategies.
• Strong organizational and multitasking abilities with the capacity to manage competing priorities.

Physical Requirements-

• Ability to stand and walk for extended periods during shifts.
• Capability to lift and carry up to 30 pounds.
• Flexibility to work extended hours, including evenings, weekends, and holidays as needed.
• Ability to work in a fast-paced environment with frequent guest interaction.

Work Environment-

• Dynamic hotel and hospitality environment with frequent guest interaction.
• Collaborative and team-driven workplace.
• Opportunities to lead innovative culinary and beverage experiences.

Opportunities for Growth-

Encore Hospitality is committed to the ongoing professional development of its employees. The Food & Beverage Manager position offers opportunities for advancement into senior executive roles within operations, food & beverage strategy, or corporate leadership.

Encore Hospitality is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.