Coordinator Clinical Support

We are searching for a Coordinator of Clinical Support with Texas Children's Cardiology Specialty Clinic in The Medical Center -- someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service. To assist in coordinating flow and provider schedules to manage patient care effectively.

"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. "

Think you've got what it takes?

Qualifications

Required H.S. Diploma or equivalent with some college coursework preferred

Required 2 years experience in a indirect patient care role

Responsibilities

Demonstrates positive and effective interpersonal skills, communication, and customer service skills. Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner. Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.

Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally

sensitive manner.

Coordinates daily appointments.

Collaborates with clinic staff to ensure efficient patient flow

Participates in Care Coordination

Prioritizes incoming phone calls regarding patient care and need for urgent appointment. Schedules and confirms same day and work-in appointments and informs the clinic of appointments. Updates all patient information accurately while the appointment is being made and reminds patient/family of insurance responsibilities.

Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedure.

Notifies provider of the arrival of the first clinic session patient once patient is roomed.

Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback