Client Services Representative

Job Description

Job Description

Diamond Aviation is a full-service Fixed Base Operator (FBO) at Rapid City Regional Airport (KRAP) in Rapid City, South Dakota. We provide aircraft fueling, ramp services, and client services to general aviation, charter, and corporate aircraft. We are a new operation built on safety, quality, and service. We are currently looking to fill for both full and part-time positions.

The Client Services Representative is the first point of contact for every client at Diamond Aviation. The CSR welcomes pilots and passengers, coordinates their services, and works closely with the ramp team to make every visit smooth. No aviation experience is required.

Key Responsibilities

• Greet arriving clients and provide professional, friendly service
• Coordinate aircraft parking, hangar, and fuel requests with the ramp team
• Arrange hotels, ground transportation, and catering for crews and passengers
• Manage crew car check-out and return
• Keep the lobby, pilot lounge, and crew areas clean and stocked
• Answer phone, email, and text inquiries
• Record service requests and complete shift handoffs
• Assist on the ramp when trained and needed

Required Qualifications

• High school diploma or equivalent
• Clear, professional communication skills
• Ability to manage multiple tasks at once
• Reliable, punctual, and detail-oriented
• Must obtain and maintain an airport security badge, including a background check
• Must pass a pre-employment drug test
• Must complete all company-provided training
• Must be available for a rotating schedule that includes weekends and holidays

Preferred Qualifications

• Customer service experience in hospitality, aviation, or another client-facing setting
• Familiarity with general aviation

Physical Requirements

• Stand and walk for extended periods
• Lift up to 30 lbs occasionally
• Work outdoors in varying weather when assisting on the ramp

Benefits

Diamond Aviation offers a competitive benefits package designed to support your health, financial future, and work-life balance:

• 401(k) Savings Plan with employer match
• Medical; 3 plan options to suit your lifestyle
• Dental, and Vision Insurance
• Employer contributions to a Health Savings Account (HSA), Dependent Care Flex Spending Account (DFSA) and 529 College Savings Plan
• Company-paid training and development
• Paid Time Off (PTO)
• Paid Sick Time
• Parental Leave
• Employee discounts

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