Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join our team in North Canton, Ohio in a contract capacity with permanent potential. This position supports both customer communication and shipping coordination, making it ideal for someone who can balance service excellence with strong administrative follow-through. The role involves assisting customers with orders and returns while also helping ensure domestic and international shipments are prepared accurately and delivered on time.

Responsibilities:
• Manage incoming customer inquiries by phone and other channels, providing timely updates on orders, products, and service-related questions.
• Process sales orders, quotations, returns, and warranty requests with careful attention to accuracy and turnaround time.
• Prepare outbound shipments for domestic and international destinations, including labels, invoices, and required customs paperwork.
• Work closely with transportation providers, freight partners, and customs contacts to support smooth shipment movement and issue resolution.
• Track deliveries proactively, investigate delays, and coordinate solutions to help maintain customer satisfaction.
• Maintain organized records of shipping activity, customer interactions, and service requests to support reporting and compliance needs.
• Assist with shipping and receiving coordination to help keep inbound and outbound inventory records accurate.
• Partner with internal departments to ensure commitments are completed on schedule and customer needs are addressed effectively.• Previous experience in customer service, call center support, or a related client-facing role.
• Ability to handle inbound and outbound communication professionally and efficiently.
• Experience with order entry, order management, and resolving customer issues in a fast-paced setting.
• Knowledge of shipping operations, including shipping and receiving processes and shipment tracking.
• Familiarity with international shipping practices and documentation such as commercial invoices and customs forms.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate records.
• Comfortable working with cross-functional teams to support service quality and operational follow-through.