Front Desk Coordinator

Overview

Join Our Team at Maryland Oncology Hematology!

We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

The general pay scale for this position at MOH is $24.78- $38.13 per hour . The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

SCOPE: Under general supervision, provides administrative and staff support services for the department. Handles administrative tasks for projects, programs or processes specific to the operating unit served. Assists in ensuring the services are marketed in accordance with budgeted objectives to achieve maximum profitability and volume in relation to pre-set marketing standards. Keeps records, statistics and files according to standardized procedures and requirements. May be the contact person for information on administrative processes. Provides assistance to multi-specialty physicians and practice management who travel to multiple sites. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Provides administrative support for special projects to include research, compiling data and preparing standard reports.
• Answers telephones, takes accurate messages, and screens and directs calls in a professional manner. Composes, prepares, and proofreads correspondence, office memos, and reports on the computer; maintaining confidentiality when required.
• Handles all administrative detail to support programs or processes under the direction of the physician or manager. Includes handling requests for information, sending out routine letters and inquiries, answering questions, following up on problems or needed changes.
• Prepares materials needed by the Department relative to processes or programs. Designs, implements, and updates forms for use within the office by applying knowledge of software applications.
• Maintains files in an organized and accessible manner to include updating information, purging files on a regular basis, and creating a new filing system as needed. Maintains program calendars and schedules meetings and appointments as necessary. May make meeting arrangements or coordinate needed changes.
• May use and maintain databases and on-line records. Maintains accuracy of hardcopy and on line records. May receive invoices and review for accuracy, provide codes for payment or tracking, complete approval documentation and obtain authorized signatures. Forwards records to accounting for processing, expedites payments and files in appropriate records system.
• Maintain and updates physicians medical licensure, professional certifications, professional liability, board certifications, and curriculum vitae. Maintains and completes all health plan contracts (new & reapps) and all hospital appointment applications.
• Coordinates physician monthly on-call schedule and maintains monthly vacation/time-off and on-call accruals and holiday rotation. Completes and distributes weekly schedules.
• Handles requests for patient charts and copies pertinent information according to office guidelines. Processes extensive and accurate medical transcription to include patient consultations and all notes pertinent to patient treatment as dictated by physician. Types reports, manuscripts, quality assurance records as necessary.
• Completes patient disability forms when necessary.

Qualifications

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Associates degree in business, office administration etc preferred. Minimum of three years of office administration experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and vision correctable to 20/20. Requires occasional lifting of up to 30 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent contact with staff. Requires exposure to conditions common to a clinic environment.