Key Account Manager (NAM/P4) - Phoenix, AZ

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. 

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.  

Start YOUR career with DHL today… 

We have an immediate career opportunity for a qualified  Key Accounts Manager . As a  Key Accounts Manager, you will maintain a close working relationship with key customers by identifying the key decision makers within the business, understanding each customer’s business challenges and priorities and maintaining a high level of customer satisfaction in order to increase revenue streams. In addition, the Key Account Manager will be responsible for growing new business through cold calling, networking and various other methods. 

Key Responsibilities:

• Grow revenue and profitability within assigned National accounts.
• Identify, qualify, and close new enterprise business opportunities.
• Build relationships with executive-level and key decision makers.
• Lead complex sales cycles from discovery through contract execution.
• Development of strategies to increase sales penetration and profits in assigned accounts 
• Present customized logistics and supply chain solutions that deliver customer value.
• Partner cross-functionally to support customer growth and service excellence.
• Maintain accurate pipeline, forecasting, and CRM activity.
• Achieve and exceed revenue, retention, and growth objectives. 

Skills & Qualifications:

• BS/BA or MS/MA with 5 plus years of previous experience (selling service vs. product preferred) 

• Proven sales experience and success selling large, national account, multi-location businesses (Greater than $60K/monthly revenue targets) strongly preferred 

• State of the art knowledge of technologies, processes, and practices 
• Experience managing enterprise sales cycles involving multiple stakeholders.

• Proficiency with Microsoft Office, database and web-based applications 

• Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems. 

• Experienced selling in the transportation/logistics industry is preferred 
• Bilingual (Spanish) a plus  
• Candidates may be asked to complete a work sample, presentation or skills assessment as part of the selection process.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: 

• Competitive Compensation

• Bonus/Incentive Programs 
• Company Car Allowance

• Retirement Savings – 401K with company match 

• Medical, Dental, Vision, well-being programs 

• Tuition Reimbursement 

• Generous Paid Time Off

• Paid Leave 

• Employee Discount Program 

• Employee Assistance & Work Life Program 

• Outstanding training opportunities 

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: 

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.