Field Service Technician

Field Service TechnicianField Service Technicians represent the face of PRI by providing hands-on support to customers at start up and throughout the operating life of our equipment. When not traveling, the FS Techs are troubleshooting tech calls and providing assistance to the production team building systems.Key Responsibilities & FunctionsInstall, troubleshoot, repair and maintain PRI equipment located at customer sitesProvide on-site training to customers on the proper and safe use of PRI equipment, and the proper understanding of day-to-day operation of the equipmentTest the operational sequencing of PRI equipment as well as the testing of all safety alarmsConsult with customers to explore current and future needs – recommend service contracts, preventative maintenance schedules, etc.Provide technical support to customers via phone or remote connection to systemWork with electrical schematics, mechanical blueprints and other documentationProvide feedback to sales and engineering on future business and design improvement ideasPresent a professional appearance and handle customers in a positive, professional mannerMaintain contact with key customers to ensure their systems run in top conditionInspect field utilities referencing P& IDs for proper sizing and materials per local building codes; inspect field utilities (water, steam, pneumatic and electrical) when commissioning PRI equipmentInspect electrical wiring referencing Class 1 Division 1 & 2 locations; Inspect Intrinsically Safe electrical requirements per the National Electric CodeTest and troubleshoot PLC programming for deficiencies and proper operation with a laptop computerPerform preventive maintenance on PRI equipment to maintain peak efficiencyGenerate various reports and feedback to PRI Management, Sales, Engineering, Accounting and Customer Service departments - design and/or product deficiencies, service reports, expense reports, etc.UL, NEC, and international standards for electrical design must be observed as appropriateAll PRI safety policies should be taken seriously and followed accordinglyJob RequirementsJob RequirementsCertificate or equivalent education/experience in industrial controls or electrical automation technology; degree in Control Systems Technology, Electrical Technology or equivalent program preferredDemonstrated aptitude for working with electro-mechanical systems such as pumps, piping, pneumatics, PLC's, liquid level controls, etc.; Intermediate/advanced understanding of electrical schematics and PLC's.Proven knowledge of PLC controls, preferably Allen Bradley and SiemensPrevious experience with Safety procedures such as lockout/tagout, arc flash protection, confined space entryExperience writing reports and reviewing project filesMust be available to travel both domestic and international (typically 40-60%, for one to two week durations, including nights and weekends)Must have and maintain valid driver's license with clean driving recordStrong communication and customer service skills; ability to perform in pressure situations; ability to be flexible to adjust to changing field conditionsAble to work both independently with little supervision and as part of a team, all with a high degree of professionalismAble to enter confined space openings of sixteen inches minimumManeuver heavy equipment, up to 75lbs of lifting requiredHands on experience with design, fabrication and service of large process equipmentUnderstand process flow schematics, P&ID's, electrical and mechanical schematics.Use of hand and power tools as requiredPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.