IT Pulse Center/Tech Lounge - IT Support Specialist

Summary:

Provides end user technical support for Information Technology throughout the D’Youville network

Responsibilities:

• Troubleshoots, resolves, and maintains personal computers and mobile devices. Provides some support around servers, AV equipment, smartphones, the phone system, printers, etc.
• Provides end user support of all hardware and software. Assists with telecommunications and audio-visual training and support when needed. Demonstrates knowledge of software applications.
• Sets up and images laptops, PC’s, and mobile devices. Assists with network administration by granting software access and directory rights for users if needed.
• Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Demonstrates strong analytical, critical thinking and problem-solving skills.
• Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress free atmosphere for users to ask questions and share concerns.
• Demonstrates the ability to apply technology in many different environments.
• Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
•  Performs other duties as required

Qualifications:

Education:

• Associate’s degree in computer science (or related field) preferred.

Experience:

•  2 to 4 years of experience in an end-user support position within a LAN/WAN environment.

Skills & Abilities:

• Possess critical thinking skills, proficiency in organizing resources and establishing priorities and strong interpersonal and communication skills.
• Ability to plan and meet both short and long-term goals.
• Working knowledge of MS Office 365 and SharePoint.
• Excellent oral and written communication skills.
• Excellent analytical and decision-making skills.
• The ability and eagerness to promote a team environment by working in a cooperative and collegial manner with others to accomplish organizational goals and objectives.
• Must be able to handle diverse work problems on a daily basis with the ability to resolve problems and handle conflict as part of a team.

Physical & Environmental: 

• Mental/Visual Demand and Physical Effort.
• For normal office environment must be able to lift 50lbs from floor level.
• Must be able to lift and maneuver normal size full file box for archival purposes.
• Must be able to occasional bend, twist, and stoop.
• Frequent typing of computer keyboard.
• Must be able to operate standard office equipment such as computer, mobile device, phone, copier, scanner, printer, or related items.
• May be called upon to work beyond the normal workday.
• Must have good personal hygiene and adhere to corporate dress policy (business casual).

Work Remotely - No

Work Location: Buffalo, NY

Job Type: Full-time, Non-Exempt

Pay: $45,000.00 - $48,750.00 Annually

Additional Salary Information

The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

About D'Youville University: 

Shaping the Future of Education at D'Youville University

D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.

  A Dynamic and Purpose-Driven Community

Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.

A Place for Growth and Innovation

D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.

Why Work with Us?

As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu .

All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.