Care Coordinator

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.


Job Summary


Our client is seeking a dedicated and passionate Care Coordinator to partner with their interdisciplinary care team. The primary goal is to ensure comprehensive care for each member by identifying gaps and barriers in treatment and coordinating referrals to external providers, vendors, and services.


Key Responsibilities

• Collaborate with an Interdisciplinary Team to understand each member's care needs.
• Coordinate Referrals to external providers, vendors, and services.
• Maintain Accurate Documentation for member referrals to ensure records are compliant and current.
• Build strong relationships with members and their families to facilitate care coordination.
• Monitor Care Plans to ensure routine follow-up and achievement of care goals.
• Maintain Compliance with HIPAA standards and confidentiality guidelines.
• Facilitate Communication among the internal care team and external clinicians.
• Resolve Barriers to Care related to healthcare systems, financial constraints, or social barriers.
• Serve as a Patient Navigator, acting as the primary contact for members and families.
• Perform additional duties as assigned.

Qualifications

• Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization.
• Genuine passion for helping senior members with their care plans.
• Ability to work effectively with diverse populations.
• Proficiency in basic medical terminology, CPT, and ICD-10 codes.
• Solid understanding of Medicare criteria for medical equipment and supplies.
• Strong knowledge of specialists and community resources.
• Exceptional communication and rapport-building ability.
• Proven ability to multi-task and manage competing priorities.
• Proficient computer skills, including Microsoft Office suite.

Experience

• Minimum of 2 years of experience in referral management or healthcare coordination.
• Medical Assistant (MA) or medical administrative experience is highly helpful.
• Experience utilizing Electronic Medical Records (EMR) systems like eCW.

Education

• H.S. Diploma or equivalent required; degree or college-level coursework in healthcare preferred.

Additional Requirements


The working hours are 8am-5pm, Monday through Friday.


Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:


With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.


Any required state or Joint Commission training is compensated at the state or local minimum wage rate.


* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.