Security Operations Center Coordinator

As a Security Operations Center Coordinator your main focus will be Develop implement and maintain risk-based security and compliance strategies connected to company policies global standards country legislation and sales market risk landscape.

This on-site role reports into our Security Risk Manager and is based out of our New Jersey Support Office.

A Day in the Life

SOC Operational Leadership:  Oversee and lead the SOC team to ensure continuous monitoring and effective response to security incidents across H&M Group in the U.S. market operating 24/7 and drive performance by providing feedback recognition and coaching.

Working at H&M means no two days are ever the same but a typical day will include the following responsibilities*

• Ambassador towards the stores and area teams for the security department services standards and requirements
• Support a flexible portfolio of locations (typically 5070) with scope adjusted based on evolving business needs
• Develop and lead a resilient crisis management strategy and framework for the Sales Market to prepare for respond to and manage crises that could affect our people reputation and business operations
• Regularly review threat landscape assess their impact and create/train crisis response plans
• Represent the Security function within companys Business Continuity framework
• Provide security expertise and support for special events such as high-profile company events meetings and designer events.
• Work closely with policy owners (CoE/WB H&S Travel H&S LP) and provide feedback on identify risks and gaps
• Oversee risk management and compliance processes in alignment with global and local standards ensuring effective crisis risk and incident handling for all security service areas
• Set expectations and deliver on internal control activities frameworks investigations and audit plans
• Conduct risk assessments and store security audits ensuring compliance with internal policies
• Ensure accurate reporting of all audit and internal control outcomes through global tools and communicate findings to relevant stakeholders
• Regularly review results identify and respond to compliance gaps or vulnerabilities and collaborate with relevant functions to establish corrective action plans update procedures and enhance guidelines
• Support and reinforce a strong health and safety culture across all areas of the business
• Plan policy awareness campaigns support in implementing control measures and deliver trainings (H&S LP CoE etc.)
• Monitor KPIs analyze trends and recommend actions
• Leverage technical knowledge of security systems to assess compliance with Green Security Standards
• Support the execution of loss prevention strategies to reduce shrinkage
• Participate in fraudulent investigations
• Serve as a key business partner to the SM Security Manager fostering a high-performing culture within the team and sales market
• Promote a data and risk-based approach and culture within the team and across the sales market
• Coordinate stakeholders and plan activities for a successful Yearly Stock take process (including vendor and tech readiness training sessions and analysis steps)
• Support crisis management and incident response in SOC including monitoring coordination and communication for security events and investigations
• Conduct real-time monitoring of news systems and security tools to proactively identify and respond to risks
• Analyze data identify trends and drive continuous improvement through post-incident reviews and enhanced processes
• Collaborate with internal teams law enforcement and external partners to strengthen security operations and response
• Lead SOC operations including training staff scheduling technology/vendor management and overall effectiveness of the function
• Manage the end-to-end lifecycle of security work orders from request intake and approval through completion and closeout
• Oversee invoice processing for security services ensuring accuracy proper documentation and alignment with agreed scope and rates
• Track and reconcile work orders and invoices identifying discrepancies ensuring timely payments and maintaining clear audit trails
• Support ad hoc security responsibilities including inventory processes investigations store audits or other related tasks. 

Qualifications :

Who You Are:

• Bachelors degree in Security Management Risk Management Business Administration or related discipline.
• Minimum of 3 years experience in a security risk or compliance-related role.
• Experience in retail distribution or multi-site environments
• Strong understanding of auditing compliance and risk assessment methodologies
• Familiarity with information security frameworks (e.g. PCI DSS) and loss prevention systems
• Analytical mindset with a continuous improvement approach
• Knowledge of security systems audit tools loss prevention and risk management techniques
• Proactive problem solver with strong organizational skills
• Effective communicator capable of influencing and engaging across all levels of the business
• High ethical standards with a strong sense of accountability
• Fluent in English; other languages are an advantage.

Additional Information :

Why Youll Love Working at H&M

• We value diverse backgrounds including but not limited to race ethnicity gender age religion sexual orientation and disability
• We pride ourselves on being a values-driven organization guided by our 7 unique values that have been part of our success story for over 75 years
• Youll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where youre encouraged to be yourself at work
• You will have access to a large global talent community where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance wellness and family support programs company match 401k paid leave programs and paid time off including a community day to serve your local community
• Youll be able to express your personal style with our employee discount at H&M & Other Stories and COS

Compensation: $88800

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.

**H&M in good faith has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Job Status: Salary Exempt

Remote Work :

No

Employment Type :

Full-time