Director Operations
Chick-fil-A
Operating DirectorCompany: Chick-fil-ALocation: North Canton FSUReports To: Owner/OperatorMissionTo lead the organization by casting vision, developing leaders, and driving operational and cultural excellence to deliver exceptional guest experiences and sustainable business growth.Outcomes: KPI'sAchieve Top 20% ranking in all key CEMs by the end of 2027.Maintain average Speed of Service (SOS) under 3:30 within the first year.Ensure Food Safety Score of 1 consistently; Guardian of the Brand.Attain 100% completion on all QIV visits and maintain 95%+ on Smart Shop scores.Keep Food Cost gap under 0.75% through team training, waste control, and operational excellence.Achieve and maintain CFA One sales mix over 40% through digital engagement strategies.Lead a culture of excellence that reduces turnover and develops at least 2 leaders annually prepared for higher-level roles or LDP.CompetenciesBehavioral FitStrategic thinkingHigh follow-through and accountabilityIntegrityStrong planning and systems leadershipLeadership development and coachingEmotional intelligence and presenceClear, persuasive communicationHigh personal standardsCultural FitServant-heartedEnthusiastic and purpose-drivenGrace-filled and truthfulGenerous with time and attentionConsistently present and reliableCommunity-minded and family-orientedMarried to the Mission: Grow People, Grow Business, but dating the Methods.Vision: To provide Excellence through Hospitality to help our community Grow.Values: Excellence, Hospitality, GrowthWork Schedule8 hour shift10 hour shiftWeekend availabilityMonday to FridayHolidaysDay shiftNight shiftOvertimeBenefitsFlexible schedulePaid time offHealth insuranceLife insurance401(k) matchingEmployee discount
Vacancy posted 3 days ago
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