Veterinary Receptionist

Veterinary Receptionist / Client Service RepresentativeFairmont, WVFairmont Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.What sets this role apart is the expectation of genuine veterinary knowledge — you'll be the first point of contact for clients navigating everything from routine wellness visits to urgent calls, and your ability to triage with confidence, explain preventative care clearly, and handle emotionally sensitive situations with empathy and professionalism will make a real difference in the lives of our clients and their pets.Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment. Prior veterinary experience or a strong baseline of medical knowledge is highly valued here — this is not a typical front desk role.Schedule and compensation:Compensation: $14.50 - $16.00 per hour, for each hour workedThis is a full-time or part-time position with a flexible schedule, Monday–Friday with one rotating Saturday every 4–6 weeks. No on-call or emergency hours.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k - with company match beginning 2027Paid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary or healthcare-related front desk experience strongly preferredBasic veterinary knowledge — understanding of common conditions, preventative care protocols, and appointment types — is a significant advantage in this roleProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Pulse, preferredAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Fairmont Veterinary Hospital?Fairmont Veterinary Hospital, established in 1979, is a full-service small animal practice located in Fairmont, WV, with a long-standing reputation as a trusted provider of veterinary care in the community. Our hospital offers a comprehensive range of services — including digital X-rays, ultrasound, laser therapy, orthopedic and general surgery, dental care, and on-site laboratory testing — backed by an experienced team of six veterinarians and support staff who are genuinely dedicated to treating every patient with the same care and compassion they'd give their own.With a strong emphasis on preventative medicine, exceptional client education, and a collaborative team culture, Fairmont Veterinary Hospital is a place where your hospitality skills and veterinary knowledge will be valued equally — and where the work you do at the front desk truly matters.Apply today — we look forward to hearing from you!