General Manager

General Manager PositionPosition SummaryThe General Manager is the business leader of the restaurant, responsible for driving financial performance, building high-performing teams, and ensuring operational excellence. This role owns full accountability for sales, profitability, and execution, operating as the "CEO of the store."The GM sets the standard for leadership, culture, and results developing future leaders, delivering exceptional guest experiences, and executing strategic initiatives that drive long-term growth.Business & Operational LeadershipOwn total restaurant performance, including operations, profitability, and team executionLead all daily operations with full accountability for resultsEnsure consistent execution of Quality, Service, and Cleanliness (QSC) standardsConduct regular self-audits and operational walkthroughsEnsure all systems, checklists, and processes are executed consistentlyFinancial Performance & Cost ControlOwn and manage prime cost (labor + food) performanceMaintain labor targets (~20%) and food cost targets (~31%)Analyze daily sales, labor reports, and key performance metricsForecast sales and build strategic schedules to maximize efficiencyOversee payroll, cash handling, deposits, and financial accuracyManage inventory, truck orders, and product levelsIdentify and prevent waste, variance, and lossSales Growth & Business DevelopmentDrive top-line sales and execute growth strategiesAnalyze trends and guest feedback to identify opportunitiesLead upselling and in-store performance initiativesExecute Local Store Marketing (LSM) strategies and community engagementAct as a brand ambassador within the local marketManage online reputation, including guest reviews and feedbackExecute company promotions and initiatives with consistencyTeam Leadership & DevelopmentRecruit, hire, and retain a strong, engaged teamDevelop Assistant Managers and Shift Leaders into future leadersBuild and maintain a leadership bench for growthConduct performance evaluations and hold team members accountableFoster a positive, high-performance culture focused on results and developmentCreate clear pathways for internal promotion and career growthScheduling & Labor StrategyBuild and manage schedules aligned with sales forecastsEnsure proper staffing levels across all daypartsAdjust labor in real time to meet business demandsHold leadership team accountable to labor performance and productivityGuest Experience & Brand ProtectionDeliver consistent, high-quality guest experiences on every visitMonitor and improve guest satisfaction metricsResolve escalated guest concerns quickly and professionallyIdentify and eliminate recurring service or operational issuesCompliance & SafetyEnsure full compliance with food safety, health, and sanitation standardsMaintain all required certifications, including ServSafeConduct routine safety checks and ensure equipment functionalityPrepare for and pass all audits and inspectionsAdministrative & Organizational LeadershipMaintain accurate and timely documentation across all systemsLead regular team meetings to communicate goals and expectationsOversee ordering of supplies, uniforms, and operational needsEnsure inventory processes follow established standards (PAR levels and product mix)Partner with leadership and support teams to drive business resultsWork scheduleMonday to FridayWeekend availability12 hour shift10 hour shift8 hour shiftSupplemental payTipsBenefitsFlexible scheduleEmployee discount