Customer Service Associate

Job Description The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin‑Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is responsible for receiving and preparing orders and safely moving, loading, and delivering products. Location: Automotive Branch #9707, 8 Galloping Road, Round Rock, TX 78681. Hours: Full‑time, Monday through Friday, 8:00 a.m. – 5:00 p.m., subject to change based on business needs. Criminal background check is required to protect the safety of our customers, staff, and the public. Responsibilities Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship). Load and unload products from deliveries. Operate all material handling, tinting, mixing, and testing equipment safely. Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc. Assist customers in person and by phone by determining needs and presenting appropriate products and services. Process sales transactions in the POS accurately in line with policies and procedures. Communicate and cooperate with supervisors and coworkers. Maintain a clean and safe working environment and optimize space utilization. Follow quality service standards and comply with procedures, rules, and regulations. Keep the stockroom organized. Comply with inventory control procedures and assist with bi‑annual inventory review. Complete monthly and quarterly safety training. Assist with the physical inventory process, conducted semi‑annually. Assist in promoting sales specials and initiatives. Keyholder responsibilities (when applicable): complete branch opening and end‑of‑day procedures and make nightly bank deposits. Minimum Requirements At least 18 years of age. Legally authorized to work in the United States without need for visa sponsorship. Valid, unrestricted driver’s license. Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently, up to 70 lbs on occasion, with or without reasonable accommodation. Willingness to work all scheduled hours with or without reasonable accommodation. At least one year of experience in customer service, retail, or sales. Preferred Qualifications At least one year of experience in a Sherwin‑Williams Automotive Branch or automotive industry. At least two years of experience in customer service, retail, or sales. At least one year of experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, drum dollies). High school diploma or GED. Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of protected veterans. #J-18808-Ljbffr